No matter what you call them, any changes to a previously reported pay run are called a “Fix” under STP. Rolling back a pay run is now only to be used as a last resort, not as a normal payroll procedure. With real-time reporting under STP, a rollback is definitely not best practice when correcting a pay run. Depending on when the issue was discovered and what needs to be fixed, follow the most appropriate instructions below for your particular situation/s. If you are unsure, please request a support call here

If you discover the mistake immediately after the STP report was sent to the ATO

If you discover the mistake days/weeks after the STP report was sent to the ATO

You have the option to process an out-of-cycle pay run, process the correction in the next regular pay cycle or manually adjust the employees Year To Date Balances, depending on what is required,

The below can be resolved WITHOUT processing a pay run

  • Read here if an Employee has ceased, and there is no outstanding payment required
  • Read here if an Employee been set up incorrectly.
  • Read here if your Employee has not accumulated Accruals when they should have
  • Request a Support Call here if you’ve set up a Pay Rate, Allowance or Deduction incorrectly
  • Request a Support Call here if you’ve completely missed a pay run or forgotten to post (finalize) it (contact your Accountant/Bookkeeper as STP Reporting prefills your BAS/ITW – W1 & W2).
Revision: 80
Last modified: Oct 21, 2022