No matter what you call them, any changes to a previously reported pay run are called a “Fix” under STP. Rolling back a pay run is now only to be used as a last resort, not as a normal payroll procedure. With real-time reporting under STP, a rollback is not the best practice for correcting a pay run. Depending on when the issue was discovered and what needs to be fixed, follow the most appropriate instructions below for your particular situation/s. If you are unsure, please request a support call here

One or more Payees have been physically paid the correct amount, however, what was reported is incorrect.

Example: Annual Leave was selected instead of Sick & Carer’s Leave
This type of correction is typically processed as part of your next Regular Pay Run; however, it can be resolved as part of an Out of Cycle Pay Run or by rolling back.
For assistance in resolving this scenario, please refer to Correct an STP Reported Amount

One or more Payees have been Underpaid

Example 1: John Smith’s Time Card was processed incorrectly, and 3 hours of overtime was not included in the Pay Run.
Example 2: Lilly Jones changed roles 12 weeks ago, which included a pay rise from $16.87 to $17.63 per hour, however, the Payroll was not updated.
This issue is typically resolved as an Out of Cycle Pay Run. However, it can be resolved as part of the next Regular Pay Run.
For assistance in resolving this scenario, please refer to Correct an Underpayment.

One or more Payees have been Overpaid

Example 1: Anna Brooke’s Time Card was completed incorrectly and 8 hours of overtime was included in the Pay Run, instead of 6.
Example 2: Max Saint changed roles 4 weeks ago which included a pay reduction from $17.63 to $16.87 per hour, however, the Payroll was not updated.
Depending on the amount that was overpaid, the repayment is typically deducted from one or more Regular Pay Runs OR the payee may agree to return the funds.
For assistance in resolving this scenario, please refer to Correct an Overpayment.

One or more Payees have not paid, despite working this pay period

Example 1: Sally Smith’s Time Card was incorrectly completed and due to time restraints, she was not included in the Pay Run.
Example 2: Tom Jones was not added into the Payroll and therefore was not included in the Pay Run.
The payment must be processed as soon as possible,
For assistance in resolving this scenario, please refer to Process an Out Of Cycle Pay Run for one or more Payees who have not paid, despite working in the pay period

One or more Payees have been paid, despite not working this pay period

Example: John Smith was paid instead of John Smithe
For the Payee who was

One or more Payees have been physically paid the correct amount; however, it was never reported to the ATO

For assistance in resolving this scenario, please refer to One or more Payees have been physically paid the correct amount; however, it was never reported to the ATO.

The below can be resolved WITHOUT processing a pay run

  • Read here if an Employee has ceased, and there is no outstanding payment required
  • Read here if an Employee been set up incorrectly.
  • Read here if your Employee has not accumulated Accruals when they should have
  • Request a Support Call here if you’ve set up a Pay Rate, Allowance or Deduction incorrectly
Revision: 93
Last modified: Jun 06, 2023