No matter what you call them, any changes to a previously reported pay run are called a “Fix” under STP. Rolling back a pay run is now only to be used as a last resort, not as a normal payroll procedure. With real-time reporting under STP, a rollback is definitely not best practice when correcting a pay run. Depending on when the issue was discovered and what needs to be fixed, follow the most appropriate instructions below for your particular situation/s. If you are unsure, please request a support call here

If you discover the mistake ON OR BEFORE the payment date (the day you reported to the ATO)

The ability to reverse your previous pay run, make the corrections as required and submit a full file replacement (FFR) is available, however, please take into consideration that if you reverse your previous pay run, all subsequent changes will be removed and will require re-entry. Read how to resolve these scenarios here

If you discover the mistake AFTER the payment date (the day you reported to the ATO)

You have the option to either process an out-of-cycle pay run or process the correction in the next regular pay cycle, depending on what is required,

  1. Make a correction in your next pay run, where it will not increase or decrease the Employees Gross, Tax or Net Pay, read here
  2. Process an additional payment in your next pay run, where an employee has been underpaid by missing a pay rate or hours, read here
  3. Process an additional payment in your next pay run, where an Employee has been underpaid by selecting an incorrect Pay Rate, read here
  4. Process an additional payment in your next pay run for a Ceased Employee who has been underpaid, read here
  5. Recover an overpayment in your next pay run, read here
  6. Process an adjustment to Employer SG (Superannuation Guarantee) payment in your next pay run, read here
  7. Process an out-of-cycle Pay Run, read here

The following scenario’s can be resolved outside of the above guidelines

  1. If an Employee has ceased, and there is no outstanding payment required, read here
  2. A Working Holiday Maker (WHM) has been added as a PAYG (Pay As You Go) Employee, read here
  3. A PAYG (Pay As You Go) Employee has been added as a Company, Partnership or Trust, read here
  4. If your Employee has accumulated Accruals when they should not have. read here
  5. If you’ve completely missed a pay run or I’ve forgotten to post (finalize) it, you will need to contact your Accountant/Bookkeeper as W1 & W2 are pre-filled by STP on your BAS/ITW. Once the relevant advice has been obtained, Request a Support Call here.
  6. If you’ve set up a Pay Rate, Allowance or Deduction incorrectly. request a Support Call here.
  7. if your Employee has not accumulated Accruals when they should have, read here
Revision: 60
Last modified: 2020/03/18

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