No matter what you call them, any changes to a previously reported pay run are called a “Fix” under STP. Rolling back a pay run is now only to be used as a last resort, not as a normal payroll procedure. With real-time reporting under STP, a rollback is definitely not best practice when correcting a pay run. Depending on when the issue was discovered and what needs to be fixed, follow the most appropriate instructions below for your particular situation/s. If you are unsure, please request a support call here

If you discover the mistake BEFORE you have sent another STP report to the ATO

Read here to reverse and make amendments to your very last pay run

If you discover the mistake AFTER you have already sent another STP report to the ATO

You have the option to either process an out-of-cycle pay run or process the correction in the next regular pay cycle, depending on what is required,

  • Read here to process the correction in the next regular pay cycle or
  • Read here to process an out-of-cycle Pay Run (which can also be processed to recover an overpayment).

The below can be resolved WITHOUT processing a pay run

  • Read here if an Employee has ceased, and there is no outstanding payment required
  • Read here if an Employee been set up incorrectly.
  • Read here if your Employee has accumulated Accruals when they should not have
  • Read here if your Employee has not accumulated Accruals when they should have
  • Request a Support Call here if you’ve set up a Pay Rate, Allowance or Deduction incorrectly
  • Request a Support Call here if you’ve completely missed a pay run or forgotten to post (finalize) it (contact your Accountant/Bookkeeper as STP Reporting prefills your BAS/ITW – W1 & W2).
Revision: 74
Last modified: Jun 30, 2020

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