1. Click Tax > STP > Single Touch Payroll Health Check.
    One or more of the following errors MAY be displayed depending on what information has been omitted from e-PayDay®. See out list of errors below,

Company Detail Errors

Read here to resolve ALL Company Details errors.

  • The Company Trading Name must contain a value.
  • The Company Trading Name contains invalid characters.
  • The Company Contact Person must contain a value.
  • The Company Contact Person contains invalid characters.
  • The Company ABN must contain a value.
  • The Company ABN is either invalid or incomplete.
  • The Company BMS ID must contain a value.
  • The Company BMS ID contains invalid characters.
  • All or One or more of the Company Street Address fields must contain a value.
  • The Company Street Address contains an invalid international address.
  • The Company Street Address contains invalid values.
  • One or more of the Company Postal Address fields are empty.
  • The Company Postal Address contains an invalid international address.
  • The Company Postal Address contains invalid values.
  • The Company Phone Number must contain a value.
  • The Company Phone Number must contain a valid value.

Intermediary Details Errors

Read here to resolve ALL Intermediary Details errors.

  • The Intermediary Trading Name must contain a value.
  • The Intermediary Trading Name contains invalid characters.
  • The Intermediary Contact Person must contain a value.
  • The Intermediary Contact Person contains invalid characters.
  • The Intermediary ABN must contain a value.
  • The Intermediary ABN is either invalid or incomplete.
  • The Intermediary Tax Agent Number must contain a value.
  • The Intermediary Tax Agent Number must contain ONLY numeric characters.
  • The Intermediary Tax Agent Number must be 8 numeric characters.
  • The Intermediary Phone Number must contain a value.
  • The Intermediary Phone Number must contain a valid value.

Allowance and Deduction Errors

Read here to resolve ALL Allowance and Deduction Errors.

  • There is one or There are X Allowances with an STP Code that has not been set.
  • There is one or There are X Allowances that will be reported to the ATO, with an STP Code of ‘Not Set’*.
  • There is one or There are X Deductions with an STP Code that has not been set.
  • There is one or There are X Deductions that will be reported to the ATO, with an STP Code of ‘Not Set*.

Employee Details Errors

Read here to resolve ALL below errors.

  • Employee Code is missing.
  • Surname is missing.
  • Surname contains invalid characters.
  • First Name is missing.
  • First Name contains invalid characters.
  • There is no Employee Address information.
  • The Employee Address is incomplete.
  • The Employee Address contains incorrect information.
  • The Employee Address contains an invalid international address
  • Birthdate is missing or invalid
  • Birthdate can NOT be before 01/01/1900
  • Birthdate can NOT be in the future
  • The Home Phone Number must contain a valid value.
  • The Mobile Number must contain a valid value.
  • Date Hired is missing or invalid.
  • Date Hired can NOT be before 01/01/1900.
  • Date Hired can NOT be in the future.
  • Cessation Date is invali\d
  • Cessation Date can NOT be before the Date Hired
  • TFN is missing.
  • A TFN exists, but it may be invalid
  • An ABN exists, and the value is invalid
Revision: 39
Last modified: May 07, 2020

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