Error when sending Pay Slips via e-Mail

*There are two windows the e-mail settings can be stored in, being GLOBAL SMTP e-Mail Settings and Company SMTP e-Mail Settings.
We recommend establishing GLOBAL SMTP e-Mail Settings UNLESS you require unique Company SMTP e-Mail Settings

!Please note we are generally unable to assist with SMTP Errors as they are returned directly from your SMTP server, not the Payroll Software.

However we are aware of three issues regarding Gmail,
1. Less Secure App Access being disabled
2. Mail being prevented due to not meeting the bulk sender guidelines.
3. Prevent mail to Gmail users from being blocked or sent to spam

Once the error has been located by either speaking with your SMTP Server Provider or performing a Goggle Search, you may need to update the relevant settings in either GLOBAL or Company SMTP e-Mail Settings.
Please ensure that ONLY ONE of the following sections is completed – If both Company and GLOBAL SMTP e-Mail settings are established, the Company settings will be used in place of the GLOBAL settings.

GLOBAL SMTP e-Mail Settings

1. Click Options > Configure GLOBAL SMTP Email Settings.
2. Depending on the error displayed, confirm the correct information is stored in each of the fields UNLESS you require unique Company SMTP e-Mail Settings, then select Clear.
   1. SMTP server name
   2. Port ID
   3. This server requires an encrypted connection (TLS/SSL)
   4. Username and Password
   5. Log on using Secure Password Authentication (SPA)
   6. Tick Log e-Mail after processing ? so all emails are logged to a text document once they have been sent.
   7. To add a delay between each email being sent, enter the number of seconds delay in Delay Period.
   8. To send multiple emails sent at once with a set delay between each batch, select Send e-Mails in a Batch?
      1. Enter the number of emails to be sent in one batch in After Sending X e-Mails and the number of minutes delay between in batch in Wait X Minutes.

Company SMTP e-Mail Settings

1. Click File > Edit then Preferences or
   Click File > Company > Company Preferences.
2. Click e-Mail Settings.
3. Depending on the error displayed, confirm the correct information is stored in each of the fields UNLESS you DO NOT require unique Company SMTP e-Mail Settings, then select Clear.
   1. SMTP server name
   2. Port ID
   3. This server requires an encrypted connection (TLS/SSL)
   4. Username and Password
   5. Log on using Secure Password Authentication (SPA)
   6. Tick Log e-Mail after processing ? so all emails are logged to a text document once they have been sent.
   7. To add a delay between each email being sent, enter the number of seconds delay in Delay Period.
   8. To send multiple emails sent at once with a set delay between each batch, select Send e-Mails in a Batch?
      1. Enter the number of emails to be sent in one batch in After Sending X e-Mails and the number of minutes delay between in batch in Wait X Minutes.