1. Ensure Crystal Reports is installed
    1. IF YOU HAVE A STAND-ALONE INSTALL
      1. Within e-PayDay®, Click File > Company > Go to Folder.
      2. Minimise this window.
      3. Close e-PayDay®.
      4. Re-maximise the previously minimized window.
      5. In the navigation bar, click e-PayDay BE to open the folder.
      6. Double click Crystal Reports XI Runtimes.exe
        1. If Crystal Reports has already been installed, you will be presented with 3 options: Repair, Modify and Remove. If you are presented with these options, close Crystal Reports XI Runtimes. The resolution to this issue is to ensure that in e-PayDay®, click Preview then click Print from within the Preview screen.
        2. If Crystal reports is not installed, the program will begin installing immediately
    2. IF YOU HAVE A CLIENT/SERVER INSTALL
      1. Open C:\
      2. Open your e-PayDay BE Folder
      3. Double click Crystal Reports XI Runtimes.exe
        1. If Crystal Reports has already been installed, you will be presented with 3 options: Repair, Modify and Remove. If you are presented with these options, close Crystal Reports XI Runtimes. The resolution to this issue is to ensure that in e-PayDay®, click Preview then click Print from within the Preview screen.
        2. If Crystal reports is not installed, the program will begin installing immediately
  2. Ensure your Default printer is assigned
    1. Access your Start Menu in Windows (bottom right-hand corner)
    2. Select Control Panel
    3. Select Devices (and Printers)
    4. Ensure you have a default printer set. Your default printer will be indicated by a green tick displayed next to the device. If you do not have a green tick next to any printer available on your pc, right-click on the device you would like and select Set as Default Printer.
Revision: 2
Last modified: 2020/02/18

Feedback

Thanks for your feedback.

Post your comment on this topic.

Post Comment