- Ensure your Default printer is assigned
- Access your Start Menu in Windows (bottom right-hand corner)
- Select Control Panel
- Select Devices (and Printers)
- Ensure you have a default printer set. Your default printer will be indicated by a green tick displayed next to the device. If you do not have a green tick next to any printer available on your pc, right click on the device you would like and select Set as Default Printer.
- Ensure Crystal Reports is installed
- IF YOU HAVE A STAND-ALONE INSTALL
- Within e-PayDay®, Click File > Company > Go to Folder.
- Minimise this window.
- Close e-PayDay®.
- Re-maximise the previously minimised window.
- In the navigation bar, click e-PayDay BE to open the folder.
- Double click Crystal Reports XI Runtimes.exe
- If Crystal Reports has already been installed, you will be presented with 3 options: Repair, Modify and Remove. If you are presented with these options, close Crystal Reports XI Runtimes. The resolution to this issue is to ensure that in e-PayDay®, click Preview then click Print from within the Preview screen.
- If Crystal reports is not installed, the program will begin installing immediately
- IF YOU HAVE A CLIENT/SERVER INSTALL
- Open C:\
- Open your e-PayDay BE Folder
- Double click Crystal Reports XI Runtimes.exe
- If Crystal Reports has already been installed, you will be presented with 3 options: Repair, Modify and Remove. If you are presented with these options, close Crystal Reports XI Runtimes. The resolution to this issue is to ensure that in e-PayDay®, click Preview then click Print from within the Preview screen.
- If Crystal reports is not installed, the program will begin installing immediately
- IF YOU HAVE A STAND-ALONE INSTALL
Revision:
2
Last modified:
Jan 06, 2020
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