- Visit our Software Support Services website here
- Once the webpage loads, select Support Requests in Category
- Select the Days Available for assistance.
- Enter the Time available until (AEST) for assistance.
- Enter your Contact Name
- Enter your Telephone Number
- Select the Priority
- Pay Run if this request is preventing the pay run from being processed.
- Important if this request needs to be attended to urgently.
- Normal if this request is not Important
- Low if this request does not require a timely response.
- Enter your Company Name in Subject
- In Message, enter as much information as possible.
- Click Add CC to add an additional e-mail address to this request.
- Click Add BCC to add an additional blind e-mail address to this request.
- Click Attach a file to attach documents or screen captures to this request.
- Enter your name in Full Name
- Enter your e-mail address in Email
- Enter your Software Client Number (SCN) in Software Client Number (SCN), which can be located by reading here
- Select your state in State/Location.
- Click Create Ticket.
Last modified: Jun 16, 2020
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