e-PayDay® Desktop ONLY

Reason 1You haven’t installed the latest SBR2 Client being V3.0.0.5

  1. Ensure you have installed ALL Windows Updates and if required, download and install the Microsoft .NET Framework 4 here
  2. Download and Install the latest e-PayDay® Upgrade here which includes the updated SBR2 Client
  3. Once you have updated to the latest releases, read here to manually send your Single Touch Payroll Submission

e-PayDay® Desktop and e-PayDay® Hosted

Reason 2The Username and/or Password entered has been mistyped in the software

  1. Start by checking your login details
    1. Click File > Company > Government.
    2. Click SBR Setup then Click here to Add/Edit SBR details
    3. Click Edit.
    4. Your password will now be displayed.
    5. If you can see any obvious mistakes (eg. incorrect spelling) update the Username (e-Mail Address) and/or Password as required.
    6. Click Save then Exit to close SBR Setup then click Exit to close the Company window.
      1. You can also visit SuperChoice’s website here to reset your password.
  2. Once updated, read here to manually send your Single Touch Payroll Submission

Reason 3The Username and Password are incorrect as you have not registered with SuperChoice.

  1. Register with SuperChoice here
  2. Update your login details
    1. Click File > Company > Government.
    2. Click SBR Setup then Click here to Add/Edit SBR details
    3. Click Edit.
    4. Update the Username (e-Mail Address) and/or Password as required.
    5. Cick Save then Exit to close SBR Setup then click Exit to close the Company window.
  3. Once updated, read here to manually send your Single Touch Payroll Submission

Revision: 28
Last modified: Jun 01, 2020

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