Invalid Username and Password

Reason 1 – The SSP/ATO is experiencing a temporary outage
Allow a few hours and reattempt submission by referring to Manually send your Single Touch Payroll Submission

Reason 2 – The Username and/or Password entered has been mistyped in the software

1. Start by checking your login details
   1. Click File > Company > Government.
   2. Click STP Info then Click here to Add/Edit STP Reporting Information
   3. Click Edit.
   4. Your password will now be displayed. Leave this window open.
2. Test your Login Details on SuperChoice’s Website
   1. Click Tax > STP > STP Customer Dashboard.
   2. Attempt to log in with the Username and Password stored in STP Reporting Information.
   3. If these details
      1. allow you to log in, refer Reason 1 above
      2. do not allow you to log in, please reset your password and update in STP Reporting Information (see step 2 below)
         1. Once the password has been updated, please refer to Manually send your Single Touch Payroll Submission

Reason 3 – The Username and Password are incorrect as you have not registered with SuperChoice.

1. Register with SuperChoice here
2. Update your login details
   1. Click File > Company > Government.
   2. Click STP Info then Click here to Add/Edit STP Reporting Information
   3. Click Edit.
   4. Update the Username (e-Mail Address) and/or Password as required.
   5. Click Save then Exit to close STP Info then click Exit to close the Company window.
      1. Once the username and password has been entered, please refer to Manually send your Single Touch Payroll Submission