e-PayDay Pty Ltd

There is a problem loading the transaction data, accessing the data folder or there is nothing to process. Please contact e-PayDay Support.

Reason 1 – Security / Permissions.

  • Please contact your IT professional to ensure you have full administrator access to the entire e-PayDay BE Folder.

Reason 2 – WINDOWS SERVER 2012

  • Please contact your IT professional to ensure the following two ciphers have been added
    • TLS_DHE_RSA_WITH_AES_256_GCM_SHA384
    • TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
      • Both of the above were added by Microsoft in 2014 but had serious issues so it was left disabled. Microsoft has since patched this through Automatic Updates.

Reason 3 – SBR2 Client V3.0.0.5 is not installed

  1. Ensure you have installed ALL Windows Updates and if required, download and install the Microsoft .NET Framework 4 here
  2. Download the latest e-PayDay® Upgrade and Install as Administrator
  3. Once you have installed Version 23.00, read here to manually send your Single Touch Payroll Submission

Reason 4 – You’ve exceeded the number of Waiting Transactions allowed

  • The maximum number of unresponded submissions is 50, therefore, please request a Support call here
Revision: 18
Last modified: May 19, 2023