Generally, this issue is caused by either

  1. A Security or Permissions Issue with the new user (eg. Data is stored on a Sever, and this is the first time this PC has been used to submit STP).
    1. We recommend to contact your IT professional to resolve this issue.
  2. You’ve been STP Reporting for a while but didn’t know how to view responses to your previous submissions.
    1. The maximum number of unresponded submissions is 50

Request a Support call here

Revision: 6
Last modified: 2020/02/14


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