- Visit our Software Support Services website here
- Once the webpage loads, select Support Requests in Category
- Select all appropriate options in What are your preferred call back days?
- Select all appropriate options in What are your preferred call back times (AEST)?
- Enter your Contact Name
- Enter your Telephone Number
- Priority will remain Normal
- Enter your Company Name in Subject
- In Message, enter as much information as possible, including the username of the account (if e-PayDay® Hosted)
- Click Add CC to add an additional e-mail address to this Support request.
- Click Add BCC to add an additional blind e-mail address to this Support request.
- Click Attach a file to attach documents or screen captures to this Support request.
- Enter your name in Full Name
- Enter your e-mail address in Email
- Enter your Software Client Number (SCN) in Software Client Number (SCN), which can be located by reading here
- Select your state in State/Location.
- Click Create Ticket.
Last modified: Nov 03, 2020
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