Users requiring support should first consult the User’s Manual and Reference Manual to answer their question. Should a question not be addressed, or further assistance is required, users should contact Smart City Water’s VO Technical Support or +1 (905) 417-9792. Live technical support is also available for all registered users regarding program installation and troubleshooting. A nominal fee will be charged to users requiring technical support pertaining to the use of the model in an engineering application.