Create online user manuals

Manual Everybody loves our new user guides Apr 12, 2019

“As my company’s sole technical writer, I maintain and update over 2,000 pages of user guides for about twenty software applications. Since at least 1998, all help and tutorials at our company were published using Doc-to-Help, a Word-based system that didn’t support embedded videos or PDFs. In early 2018, I spent two months researching alternatives, and knew Manula was “the one” about five minutes into the free trial. My instincts were right. Everybody in the company loves our new user guides, and so do our customers.

Manula is super easy to use. The few times I needed support, I got a fast, accurate reply; and the solution was always very simple. This was such a welcome change from our experience with Doc-to-Help support.

Our Word-based documents were more technical than most: almost 100% tables-embedded-into-other-tables and complex layers of numbered and bulleted lists. It has been time-consuming (but fun) to convert our first thousand pages of help into Manula’s Textile-based format. The effort has been well worth it! Our documentation is getting far more views and longer visits than it ever did in the old format. We don’t have numbers yet, but I suspect it is also leading to fewer support tickets, freeing up time for our sales staff.

It takes an IT staff member approximately one minute to set up our website for each new Manula help document. Manula seamlessly integrates into our website, using our custom colors and logos to give a consistent user experience. The layout, table of contents, fonts and tables are inviting and easy on the eyes. We can even hide minor topics from the table of contents, thus keeping our extensive help from appearing too intimidating. I love the ease of updating, the change control system, and ability to support multiple versions. Users who haven’t updated their software see the applicable user guide, while on-plan users see additional topics about the latest features. And because the help is online, I can fix a typo or add a new topic any day of the year. This means there is no longer a rush to get the help finished weeks before an upcoming release. The context help is extremely easy to implement on both my end and the developer end.

We are super happy Manula customers and would recommend it to anyone! An example of our help can be seen here.”

Manual very powerful AND very easy to use Apr 1, 2019

“It's rare that I find an application that is both very powerful AND very easy to use. Manula is just such a solution. The user interface and overall design of the system make it easy for us to create fully-customized and branded user documentation. Embedding different kinds of content (text, images, video, URL links, etc.) is a breeze and the support is absolutely FANTASTIC! Clearly the folks working in tech support value their clients and take pride in their product and it shows.
I downloaded a free trial and was creating my first users manual in less than 45 minutes. It's that easy and my clients love it. And the best part is, Manula makes it easy for us to edit, update and amend our online documentation (which we have to do numerous times a year as we upgrade our software).
Manula serves our clients, serves my employees and delivers an excellent user experience across the board!”

brilliantly thought through Apr 16, 2018

“I have been using Manula since Friday. Firstly may I say it is fantastic. It is intuitive, and brilliantly thought through. I especially love the share feature which is going to solve so many problems for me.
I would also like to add that the Support I have received has been very fast and helpful too. ☺
My whole user-experience has been incredibly positive.”

Manual so on point that it hurts Oct 17, 2017

“Just wanted to let you guys now that you have all done an awesome job with this product. Simple to use, so on point that it hurts, and has all the complexity required for a small business. I am still amazed how nicely it all works together.”

Manual once an arduous task, now so simple Mar 10, 2017

“We recently started using Manula as our online help manual for all of our clients. We provide online Software for schools and studios to manage their business.
Manula is very streamlined, looks great to the end user and very easy for an end user to search and navigate. It easily allows us to embed videos into the manual which is a great asset to our support efforts.
Keeping an updated manual was once a very arduous task but it has become so simplified using Manula. We would highly recommend this online help manual to anyone!”

Manual instrumental Feb 9, 2017

“Manula has been instrumental in our ability to enhance our customer support and sales product knowledge.
We integrated our User and Administrator guides with our customer support guided process to enable support agents to have information at their fingertips while they are helping our customers.
They can also send a direct link to the pages or chapters the customer can reference to further educate themselves on our product features and functionality.”