Manual Everybody loves our new user guides Apr 12, 2019
“As my company’s sole technical writer, I maintain and update over 2,000 pages of user guides for about twenty software applications. Since at least 1998, all help and tutorials at our company were published using Doc-to-Help, a Word-based system that didn’t support embedded videos or PDFs. In early 2018, I spent two months researching alternatives, and knew Manula was “the one” about five minutes into the free trial. My instincts were right. Everybody in the company loves our new user guides, and so do our customers.
Manula is super easy to use. The few times I needed support, I got a fast, accurate reply; and the solution was always very simple. This was such a welcome change from our experience with Doc-to-Help support.
Our Word-based documents were more technical than most: almost 100% tables-embedded-into-other-tables and complex layers of numbered and bulleted lists. It has been time-consuming (but fun) to convert our first thousand pages of help into Manula’s Textile-based format. The effort has been well worth it! Our documentation is getting far more views and longer visits than it ever did in the old format. We don’t have numbers yet, but I suspect it is also leading to fewer support tickets, freeing up time for our sales staff.
It takes an IT staff member approximately one minute to set up our website for each new Manula help document. Manula seamlessly integrates into our website, using our custom colors and logos to give a consistent user experience. The layout, table of contents, fonts and tables are inviting and easy on the eyes. We can even hide minor topics from the table of contents, thus keeping our extensive help from appearing too intimidating. I love the ease of updating, the change control system, and ability to support multiple versions. Users who haven’t updated their software see the applicable user guide, while on-plan users see additional topics about the latest features. And because the help is online, I can fix a typo or add a new topic any day of the year. This means there is no longer a rush to get the help finished weeks before an upcoming release. The context help is extremely easy to implement on both my end and the developer end.
We are super happy Manula customers and would recommend it to anyone! An example of our help can be seen here.”
Manual very powerful AND very easy to use Apr 1, 2019
“It's rare that I find an application that is both very powerful AND very easy to use. Manula is just such a solution. The user interface and overall design of the system make it easy for us to create fully-customized and branded user documentation. Embedding different kinds of content (text, images, video, URL links, etc.) is a breeze and the support is absolutely FANTASTIC! Clearly the folks working in tech support value their clients and take pride in their product and it shows.
I downloaded a free trial and was creating my first users manual in less than 45 minutes. It's that easy and my clients love it. And the best part is, Manula makes it easy for us to edit, update and amend our online documentation (which we have to do numerous times a year as we upgrade our software).
Manula serves our clients, serves my employees and delivers an excellent user experience across the board!”
brilliantly thought through Apr 16, 2018
“I have been using Manula since Friday. Firstly may I say it is fantastic. It is intuitive, and brilliantly thought through. I especially love the share feature which is going to solve so many problems for me.
I would also like to add that the Support I have received has been very fast and helpful too. ☺
My whole user-experience has been incredibly positive.”
Manual so on point that it hurts Oct 17, 2017
“Just wanted to let you guys now that you have all done an awesome job with this product. Simple to use, so on point that it hurts, and has all the complexity required for a small business. I am still amazed how nicely it all works together.”— Patrick K (Zillion Lights LLC), UK
Manual once an arduous task, now so simple Mar 10, 2017
“We recently started using Manula as our online help manual for all of our
clients. We provide online Software for schools and studios to manage their
Manula is very streamlined, looks great to the end user and very easy for an end user to search and navigate. It easily allows us to embed videos into the manual which is a great asset to our support efforts.
Keeping an updated manual was once a very arduous task but it has become so simplified using Manula. We would highly recommend this online help manual to anyone!”
Manual instrumental Feb 9, 2017
“Manula has been instrumental in our ability to enhance our customer support and sales product knowledge.
We integrated our User and Administrator guides with our customer support guided process to enable support agents to have information at their fingertips while they are helping our customers.
They can also send a direct link to the pages or chapters the customer can reference to further educate themselves on our product features and functionality.”
Manual absolute delight to work with Aug 5, 2016
“I’m still working on putting our manuals together (quite a big job), but I have to say your product is an absolute delight to work with.
I included my first YouTube video the other day. I can see this functionality has great potential in showing how to do something.
It is all good stuff – once again well done you guys!”
Manual amazing product Apr 5, 2016
“First of all I want to say that Manula is an amazing product. We have been struggling to get a manual complete for a long time. Now in less than 2 weeks we are 3/4 finished. Great Job!”— Al Romeyn (Spire Systems Inc.), Canada
Manual blown away by the features Feb 2, 2016
“We are so excited to have found Manula!
It is what we have needed for quite some time now, and the fact that it has a searchable feature..
We are just blown away by the features, and how completely we can explain how our software works using this system. Thanks so much! ”
Manual solved a long-standing nightmare Nov 10, 2015
“I've been using Manula for year or so now. I continue to be extremely pleased with it. It has solved a long-standing nightmare I had with supplying good online, up-to-date user docs.”— Steve McLeod (Poker Copilot), Spain
Manual takes 15 minutes to learn Sep 23, 2015
“Ontolica Fusion’s documentation and product descriptions have been written entirely with Manula in record time.
For the first time, I have been able to respond, almost immediately, to customer request about updates and new descriptions for Fusion and related use-cases.
This continuously give me a huge return on my time invested. It takes 15 minutes to learn and the word just spreads around colleagues because of the shear speed in which I can provide updated content on-line.
Take a look at this link get a grip
clean and intuitive Aug 25, 2015
“I am really enjoying using Manula. I find the interface clean and intuitive and in no time have added the content I need.”— Lindsey Taylor (Intellisell eCommerce Solutions from CPiO), United Kingdom
Manual we’re valued as a customer Jun 24, 2015
“We wanted to have an online repository for our many software product documents. After some research of available tools we decided to use Manula.
It’s proved to be easy to setup and use and we now have a consistent and professional layout for all our documents that can easily be shared with our large customer base.
It’s great to be able to produce PDFs for all documents and the fact that every manual page has its own URL means that we can directly link to specific document topics.
We have a large number of documents and we found there to be some areas where we thought Manula could be improved such as document groupings.
Our suggestions have been positively received by the support team and I’m pleased to say that they’ve been implemented in good time. This makes the product even better for us and shows that we’re valued as a customer.
I’d recommend Manula both for the product itself and for the great service we’ve received.”
Manual simple to use yet powerful May 31, 2015
“I can only agree with the other testimonials.
If you need to publish a professional user manual which looks good across different devices and is easy to create and maintain, Manula is the best choice. The tools to create and edit text, links, media and revisions are clearly designed and laid out, simple to use yet powerful.
The Textile mark-up language is fully supported so you are not limited regarding the formatting of your content. The addition of statistics and feedback allow you to adapt the manual to the needs of your audience quickly and continuously.
Manula is just the best solution.”
Manual a "no brainer" May 28, 2014
“We are extremely happy with Manula. We have been using Google Apps over many years for our Manuals, but then we discovered Manula :-)
The simplicity, speed of formatting and the professional end result and the fact that a PDF can be easily created (or simply print a page correctly formatted) made the decision to change to Manula a "no brainer"!”
Manual helps you save a lot of time Apr 24, 2014
“I am using Manula to produce five manuals for our software products.
Before choosing Manula I tried a lot of alternative manual tools, but no one was good as Manula. It is very simple to learn, but still gives you a lot of features. Learning the shortcodes is easy, and in a couple of hours you are fully able to manage the application. And if you have to manage more than one manual, the "sharing" option helps you save a lot of time.
I really recommend Manula to anyone who is looking for a good solution to manage his manuals.”
our customers and staff are very impressed Apr 24, 2014
“I spent a few weeks researching online and offline help system tools before finding Manula. We needed a simple to use but powerful tool to create online manuals for our customers around the world. I had looked at various expensive help systems which had a multitude of options, trialling one for a few weeks before becoming frustrated with the amount of time it was taking to learn.
It was then that I came across Manula. Within an hour I was producing our online manual with ease, the interface is simple and intuitive and produces a manual that renders well on mobile devices and desktop.
Manula is simple to use but has all the tools you need to create great user manuals online and at a good price. The support is fantastic as is the ability to make the manual private for registered users and also to make it available in multiple languages.
Our customers and staff are very impressed with the manual we have created through Manula and I look forward to working on many more projects with this system. ”
deceptively powerful Mar 26, 2014
“I am really glad that I found Manula.
I was looking for a way to produce a large policy manual that includes embedded images and video, and was becoming increasingly frustrated trying to fit a word processor to the task.
I had used other help systems before, but most of them have a "legacy" feel and are both expensive and cumbersome. I needed something simple but elegant, with great rendering for both desktop and mobile browsers.
Manula delivered on all counts! During my first few days of use, I have already migrated two hundred pages of content without any significant challenges. Though its interface is easy to use, Manula is deceptively powerful. I look forward to using it for many other projects, and seeing how the product evolves.”
Manual perfect to build a comprehensive user guide Jan 10, 2014
“I have to say i am really glad i found Manula.
It is perfect for me to build a comprehensive user guide, and being able to include videos and links to make it fully interactive its brilliant for my customers and also my support team. It gives easy access to everyone that needs help with products.
I will be integrating it into my site this week once i have uploaded the videos and other information i need. Very good product. Thanks.”
delivers what it promises Nov 10, 2013
“Manula is a web-based service which allows you to create professional-looking manuals and PDF guides with maximum ease and simplicity.
Manula delivers what it promises. Reliable and easy editing and maintenance of multimedia manuals that need to be published to the web or via PDF and that can be seen across any device. If I had to mention a better alternative for non-tech users, that had no download, and that was as easy to learn or adopt, I would be in difficulty in suggesting one.”
Manual My users love it Nov 1, 2013
“Manula helps me to get information organized and accessible on every device!
With powerful search and tag options users quickly find what they are searching for! The look and feel of a professional manual is easily created with the simple online editor.
My users love it and it gives me all the possibilities I've been looking for!”
Results looks great on every device Oct 24, 2013
“You’re doing great work and this is an excellent product.
I’m amazed at how easy it is to use and the beautiful and professional result that it gives. The results looks great on every device from iPad to my HTC smartphone.”
Ticked all the boxes Oct 2, 2013
“We chose Manula to help us create our online documentation after we looked at a number of open source wiki solutions e.g. Doku Wiki, Twiki and others but they were overly complicated for what we needed, PDF support was limited as well as multiple language support.
Manula has so far ticked all the boxes for us!”
Great job, I love it Sep 30, 2013
“Congratulation for your great job, I love it. This is the tool I've been looking for many years! :-)”— Fernando Diez (milesman), USA
Manual I could just sit down and use it Aug 11, 2013
“I absolutely love this product!
I've been searching EVERYWHERE on Google to find exactly what you guys are providing, an online user manual creation app. My searches just turned up all the expensive stand alone applications that are way too pricey.
Your monthly cost to us as a mom and pop shop is reasonable, and the user interface is very well designed and simple to use - ironically I didn't need to read a manual to learn how to use an app for creating manuals. I will still read more about the app, but it's very cool that I could just sit down and use it. - well done!
I'm in the midst of building my first user manual for AudioBoard, and I just started writing it without a plan, usually a mistake but your app is flexible enough to let me massage it as I go.”
Manual So much easier than Wordpress Mar 2, 2013
“This is a fantastic tool! I am about to release version 2 of MeetingKing and was made aware of Manula.
My plan was to simply create my manual/help files in Wordpress, but this turned out to be so much easier.
I can share content between the Quick Start guide and the main manual and it even creates PDF files for those users that prefer to print out their help files.
It is almost fun (almost) to create the help files. It has enough options to make it look the way you like, but it is not overwhelming or confusing. As a matter of fact the software is so straight forward that it could do without a manual!”