SALES RETURNS

A customer may choose to return one or more items they ordered. While in some cases, it may be to get a defective item replaced, in other cases it could be a simple return for a refund. There could be several other reasons such as warranty replacement, receiving a wrong item, item of wrong size etc. The return may be treated in several ways, such as an outright refund, offering a store credit that the customer can use afterwards, repair and return etc. It is also important for you be aware of the status of the return items, for instance whether it has been received back in stock or is on its way, whether customer can keep the item and still get a refund, whether the item is still in saleable condition or defective etc.

CREST ERP lets you handle customer returns seamlessly and efficiently, without the need to keep manual records. We are continuously improving its features to make it more useful for your business.

*At this time, only Defective Item and < > reasons for return can be used. Similarly, Return Type can be Refund or Replace Immediately

A Sales Return can be initiated in two different ways:

1. The Quick Return route, initiated from the SALES module
2. The normal route initiated from the FACILITIES module, by the Create a Sales Return option

These are explained in detail in the following sections