Once you accept the return, a Receive Return link is created with a corresponding Shipment ID on the Return Header tab.

Sales return-shipment id and receive links-CREST ERP

On this tab, you can add warranty costs if any and reason for return.

Sales return-Shipment ID-CREST ERP

Toggle to the Edit tab to update the Estimated arrival date or vehicle number of the carrier

On clicking the Receive Return link, the Receive Return tab opens. You may still change the quantity on this screen. If need be, you can change the receiving facility, or else the facility already tagged will be used. The item will be finally received when you click the Receive Selected Product(s) button.

Sales return-receive shipment-CREST ERP

This completes the return process. The Shipments page will show the updated status for the shipment

Sales return-Shipment listing-received-CREST ERP

You can print a Shipment PDF if required

Sales return-Shipment PDF-CREST ERP

Last modified: Nov 20, 2020

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