Initiate A Normal Return

To start off, select the customer and fill in the rest of the details on the Sales Return page. You need to specify if the goods have to be physically returned to the store, by setting Needs Inventory Receive = Yes. Choose the store/facility to receive the returns. If there is any associated warranty cost, you can record the same for reference and making the financial entry later.

Click on Create to save the Sales Return Header. Once the header is saved, it is assigned a Return ID. the return-related menus will become available.

You can only edit the Entry Date, Warranty Cost , Facility and Status on the saved header

At this stage, the Sales Return is saved in Crest ERP with the ‘Requested’ status.