Process The Replacement Order

Since the type of return is ‘Wait Replacement’, a Sales Order of NIL value for the returned items is automatically created in the background

The value of replacement items is fully adjusted in the order

Process and ship this order as usual. A NIL-value invoice is created against the shipment (illustration for a different order)

The invoice shows full value of returns adjusted, making it zero value (illustration for a different order)

When the invoice is finally posted, the invoice journal entry is created. The debit can be configured to post to a ‘Free Replacement’ or a similar account, so that the net sales impact is NIL.