Process A Refund

If the Sales Return is for a refund to the customer, the same has to be done manually from ACCOUNTS PAYABLE > Payments. Merely choosing ‘Refund’ as the Return Type when processing the return does not automatically initiate a customer refund in CREST ERP.

*You still have the freedom to set off the Credit Invoice against Debit Invoices on the customer or offer a straight refund to the customer.

The process is described in the ACCOUNTS PAYABLE module section of the manual