The Sales Order is the first step in most cases for a sale, except sales over the counter where a Sales Invoice or bill itself is given as proof of purchase. It carries the Customer and Product or service details and terms of sale. All subsequent processes of fulfillment and invoicing are based on this document. Most often, Sales Orders go through a review and approval process, to make sure that there are no discrepancies.
A Sales Order may be required in all types of Sales where there will be a time-lag between placing the order and its fulfillment. In the case of over-the-counter retail sales, the Customer is billed and collected when the goods are delivered. However, the situation is different in the case of online retail sales. There could be delays of a few hours to days or weeks before the product reaches the Customer. Therefore, tracking the status is of importance to the Seller and Buyer.
In CREST ERP, Sales Orders can be recorded directly in the Sales Module in the case of regular sale or the Customer may himself create a Sales Order on the Webstore. The system treats both as similar in all respects.
Read the following sections to learn how to make the best use of CREST ERP features to manage your Sales process effectively.
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