This system will allow you to submit a ticket and also track the progress of your request and follow up with your regions Supervisor. When a piece of gear, equipment, building or facilities is damaged, the following reporting procedure is to be followed.
There will be a web clip/icon link on the work phone’s home screen, which will open the website and allow you to submit. All fields are required to be filled out, you are required to call your supervisor and advise them of the issue also.
Please note -
Please only use the lifeguard email address, so all Lifeguards are able to track the progress, and double requests don’t occur. The Lifeguard location email address can be found in the contacts on the Lifeguard phone, or in the daily diary.
Please see the below steps to submit a ticket:
- This is the screen you will come to when you first open the link. Please enter in the site/beach email address.
- You will then receive an email that will give you a link to the portal. (Please check the junk folder as it sometimes will go into there)
- Once you click the link you will come to your open ticket page – this will show you all the current open tickets related to that location and any closed ones as well.
- To create a new ticket, select the blue plus icon in the bottom right corner. Fill in all the details and hit submit. Anytime you raise a ticket or there is an update, the work email will also receive an email.
The Lifeguard Supervisor will receive a notification to action these maintenance log requests. The Supervisor will also be able to provide updates to the ticket. Once the ticket has been completed the Lifeguard Supervisor will close off the ticket.
To update/follow up on a ticket:
- Follow the steps above to get to the open ticket page. Select the particular ticket you wish to respond to.
- This will then open the ticket, and show you all the correspondence on it. You are then able to type a response in the bottom and hit send.
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