LGS RWL 1.7 Lifeguard Operating Hours - Lifeguard Operations Manual

1. LGOM 001 – Introduction
- 1.1. Introduction & Document Management
- 1.2. Forms Register
- 1.3. Document Register
- 1.4. Training Resources
2. LGOM 002 – ALSQ Contact List
3. LGOM 003 – Staff Inductions & Employment
4. LGOM 004 – Codes of Conduct & Enterprise Agreement
- 4.1. Codes of Conduct
- 4.2. Surf Life Saving Queensland – Enterprise Agreement
5. LGOM 005 – Lifeguard Operations
- 5.1. Patrol Usage Area
- 5.2. Surveillance Patrols
- 5.3. Opening and Closing Patrol Areas
- 5.4. Aquatic Activity Zoning
- 5.5. Lost / Missing Persons
- 5.6. Lost Property
- 5.7. Effects of Water Depth on Aquatic Safety
- 5.8. Sand Structures Collapse
- 5.9. Dealing with Difficult Situations
- 5.10. Training Whilst of Duty
- 5.11. Reporting Damaged Gear, Equipment, Building or Facilities – Spiceworks Maintenance Log
- 5.12. COVID-19 Lifeguard Workplace Hygiene Procedure
6. LGOM 006 – Patrol Equipment
- 6.1. Patrol Equipment
- 6.2. Marine Stinger Drag Kit
- 6.3. Patrol Towers
7. LGOM 007 – First Aid Operations
- 7.1. First Aid Room Equipment and Supplies
- 7.2. Mobile Beach Patrol First Aid Kits
- 7.3. Air Bag / Oxygen Resuscitator and Defibrillator Guidelines
- 7.4. Non-Lethal Marine Stingers Treatment Procedure
8. LGOM 008 – Reporting and LIMSOC
- 8.1. LIMSOC and Daily Diary
- 8.2. Daily Patrol Statistics Reporting
- 8.3. Incident, Near Miss and First Aid Reporting
- 8.4. Incident Reporting Procedure
- 8.5. Marine Stinger Drag Reporting
- 8.6. Marine Incident Reporting
- 8.7. Workers Compensation
- 8.8. Workplace Injury Procedure
- 8.9. Notes on Reporting
- 8.10. Redundancies
9. LGOM 009 – Local Laws Communication and Education
- 9.1. Kite Surfing Management
10. LGOM 010 – Powercraft Operations
11. LGOM 011 – Vehicle Operations
- 11.1. SLSQ Vehicle Operations
- 11.2. Vehicle On the Beach Location & Safety
- 11.3. Operations
- 11.4. Vehicle Damage
12. LGOM 012 – Animal Control
13. LGOM 013 – Dangerous Marine Creatures
14. LGOM 014 – Adverse Weather Conditions
15. LGOM 015 – Risk Management Guidelines
- 15.1. Preventing Heat Related Illness Guidelines
- 15.2. Smoking, Alcohol and Drugs Guidelines
- 15.3. Cleaning of Beach and Water Area Guidelines
- 15.4. Manual Tasks Guidelines
- 15.5. Safety Data Sheets (SDS)
- 15.6. Immunisation
- 15.7. SLSA and SLSQ Policy Lists
16. LGOM 016 – Psychological First Aid
17. LGOM 017 – Media Procedures
18. LGOM 018 – Approved Training Outside of Work Hours
19. LGOM 019 – Lifeguard Fitness Testing
20. LGOM 020 – Safety Data Sheets
21. LGOM 021 – Redundancies
22. Local Operating Procedure – North Queensland Region
- 22.1. LGS NQLD 001 Identification
- 22.2. LGS NQLD 002 Fitness Standards
- 22.3. LGS NQLD 003 Generic Set Up
- 22.4. LGS NQLD 004 Daily Duties
- 22.5. LGS NQLD 005 Sign On and Sign Off
- 22.6. LGS NQLD 006 Generic Close
- 22.7. LGS NQLD 007 Leaving Bathing Area or Reserve in an Emergency
- 22.8. LGS NQLD 008 Recognition and Rescue
- 22.9. LGS NQLD 009 Calling Emergency Services
- 22.10. LGS NQLD 010 Radios
- 22.11. LGS NQLD 011 Phones
- 22.12. LGS NQLD 012 Public Addresses
- 22.13. LGS NQLD 013 Verbal Warnings Regarding By-Laws
- 22.14. LGS NQLD 014 Sky Divers
- 22.15. LGS NQLD 015 Late Procedure and Toilet Breaks
- 22.16. LGS NQLD 016 Rosters and Shift Swaps
- 22.17. LGS NQLD 017 First Aid Ordering
- 22.18. LGS NQLD 018 Lost Property
- 22.19. LGS NQLD 019 Suiting Up Procedure
- 22.20. LGS NQLD 020 Daily Drag Procedures
- 22.21. LGS NQLD 021 Location Description – Port Douglas
- 22.22. LGS NQLD 022 Location Description – Ellis Beach
- 22.23. LGS NQLD 023 Location Description – Palm Cove
- 22.24. LGS NQLD 024 Location Description – Clifton Beach
- 22.25. LGS NQLD 025 Location Description – Kewarra Beach
- 22.26. LGS NQLD 025 Location Description – Kewarra Beach
- 22.27. LGS NQLD 027 Location Description – Yorkeys Knob
- 22.28. LGS NQLD 028 Location Description – Holloways Beach
- 22.29. LGS NQLD 029 Location Description – Bramston Beach
- 22.30. LGS NQLD 030 Locations Description – Cairns Rove Guard
- 22.31. LGS NQLD 031 Location Description – Etty Bay
- 22.32. LGS NQLD 032 Location Description – North Mission Beach
- 22.33. LGS NQLD 033 Location Description – South Mission Beach
- 22.34. LGS NQLD 034 Local By-Laws – Port Douglas
- 22.35. LGS NQLD 035 Local By-Laws – Cairns
- 22.36. LGS NQLD 036 Local By-Laws – Cassowary Coast
- 22.37. LGS NQLD 037 – Contact List
- 22.38. LGS NQLD 038 Address List
- 22.39. LGS NQLD 039 Appendix
23. Local Operating Procedure – North Barrier Region
- 23.1. LGS NBR 001 Identification
- 23.2. LGS NBR 002 Fitness Standards
- 23.3. LGS NBR 003 Generic Set Up
- 23.4. LGS NBR 004 Daily Duties
- 23.5. LGS NBR 005 Sign on and Sign Off
- 23.6. LGS NBR 006 Generic Closing
- 23.7. LGS NBR 007 Leaving Bathing Reserve or Area in a Emergency
- 23.8. LGS NBR 008 Recognition and Rescue
- 23.9. LGS NBR 009 Calling Emergency Services
- 23.10. LGS NBR 010 Radios
- 23.11. LGS NBR 011 Phones
- 23.12. LGS NBR 012 Public Addresses
- 23.13. LGS NBR 013 Verbal Warnings Regarding By-Laws
- 23.14. LGS NBR 014 Sky Divers
- 23.15. LGS NBR 015 Late Procedure and Toilet Breaks
- 23.16. LGS NBR 016 Rosters and Shift Swaps
- 23.17. LGS NBR 017 First Aid Ordering
- 23.18. LGS NBR 018 Lost Property
- 23.19. LGS NBR 019 Suiting Up Procedure
- 23.20. LGS NBR 020 Daily Drag Procedure
- 23.21. LGS NBR 021 Location Description – Forrest Beach
- 23.22. LGS NBR 022 Location Description – Balgal Beach
- 23.23. LGS NBR 023 Location Description – Townsville Mainland Rove Guard
- 23.24. LGS NBR 024 Location Description – Pallarenda
- 23.25. LGS NBR 025 Location Description – The Strand Net 1
- 23.26. LGS NBR 026 Location Description – The Strand Rock Pool
- 23.27. LGS NBR 027 Location Description – The Strand Net 2
- 23.28. LGS NBR 028 Location Description – The Strand Water Park
- 23.29. LGS NBR 029 – Magnetic Island
  - 23.29.1. LGS NBR 029.1 Location Description – Horseshoe Bay, Magnetic Island
  - 23.29.2. LGS NBR 029.2 Location Description – Magnetic Island Roving
  - 23.29.3. LGS NBR 029.3 Location Description – Alma Bay, Magnetic Island
  - 23.29.4. LGS NBR 029.4 Patient Transport Procedure
  - 23.29.5. LGS NBR 029.5 Ferry Travel
  - 23.29.6. LGS NBR 029.6 Magnetic Island Vehicle Operations
  - 23.29.7. LGS NBR 032 Location Description – Lynches Beach Alva
  - 23.29.8. 23.29.8 LGS NBR 031 Magnetic Island Roving Lifeguard Procedures
- 23.30. LGS NBR 033 Location Description – Horseshoe Bay, Bowen
- 23.31. LGS NBR 034 Location Description – Harbour Beach
- 23.32. LGS NBR 035 Location Description – Eimeo
- 23.33. LGS NBR 036 Location Description – Mackay Rove Lifeguard
- 23.34. LGS NBR 037 Location Description – Lamberts Beach
- 23.35. LGS NBR 038 Location Description – Sarina Beach
- 23.36. LGS NBR 039 Location Description – Bucasia
- 23.37. LGS NBR 040 Local By-Laws – Townsville City Council
- 23.38. LGS NBR 041 Local By-Laws – Hinchinbrook Shire Council
- 23.39. LGS NBR 042 – Local By-Laws – Burdekin Shire Council
- 23.40. LGS NBR 043 Local By-Laws – Mackay Regional Council
- 23.41. LGS NBR 044 – Contact List
- 23.42. LGS NBR 045 Attachments
24. Local Operating Procedure – Riverway Lagoon
- 24.1. LGS RWL 1.1 Policy Statement
- 24.2. LGS RWL 1.2 Introduction of Local Operating Procedures
- 24.3. LGS RWL 1.3 Important Contacts
- 24.4. LGS RWL 1.4 Location and Lagoon Description
- 24.5. LGS RWL 1.5 Site Map
- 24.6. LGS RWL 1.6 Lagoon Usage Policy
- 24.7. LGS RWL 1.7 Lifeguard Operating Hours
- 24.8. LGS RWL 2.1 Minimum Clothing Requirements
- 24.9. LGS RWL 2.2 Mobile Phones
- 24.10. LGS RWL 2.3 Daily Report Writing
- 24.11. LGS RWL 2.4 Incident and First Aid Reporting
- 24.12. LGS RWL 2.5 Cleaning First Aid Room
- 24.13. LGS RWL 2.6 Water Surveillance
- 24.14. LGS RWL 2.7 Lifeguard Duties
- 24.15. LGS RWL 3.1 Keys and Swipes
- 24.16. LGS RWL 3.2 Lifeguard Equipment Checking
- 24.17. LGS RWL 3.3 Storage of Lifesaving Equipment
- 24.18. LGS RWL 4.1 Daily Report Writing
- 24.19. LGS RWL 4.2 Non-Arrival of a Staff Member
- 24.20. LGS RWL 4.3 Senior Lifeguard Duties
- 24.21. LGS RWL 5.1 Opening Procedure
- 24.22. LGS RWL 5.2 Closing Procedure
- 24.23. LGS RWL 5.3 Signing On and Off Procedure
- 24.24. LGS RWL 5.4 Lifeguard Positions
- 24.25. LGS RWL 5.5 Rotations
- 24.26. LGS RWL 5.6 Security Services
- 24.27. LGS RWL 5.7 Radio Communications
- 24.28. LGS RWL 5.8 Emergency Radio Procedures
- 24.29. LGS RWL 5.9 Signage
- 24.30. LGS RWL 5.10 Exclusions
- 24.31. LGS RWL 5.11 Missing Persons
- 24.32. LGS RWL 5.12 Lost Property
- 24.33. LGS RWL 5.13 Patron Complaints
- 24.34. LGS RWL 5.14 Emergency Closing of Water Area
- 24.35. LGS RWL 5.15 Removal of Contaminants from Water Area
- 24.36. LGS RWL 5.16 Pool Supervision and Maintaining Surveillance
- 24.37. LGS RWL 5.17 Placement of Lifesaving Equipment
- 24.38. LGS RWL 5.18 Area Warden Procedures
25. Local Operating Procedure – Wide Bay Capricorn
- 25.1. LGS WBC 001 Identification
- 25.2. LGS WBC 002 Fitness Standards
- 25.3. LGS WBC 003 Generic Set Up
- 25.4. LGS WBC 004 Daily Duties
- 25.5. LGS WBC 005 Sign On and Sign Off
- 25.6. LGS WBC 006 Generic Closing
- 25.7. LGS WBC 007 Leaving Bathing Reserve or Area in Emergency
- 25.8. LGS WBC 008 Recognition and Rescue
- 25.9. LGS WBC 009 Calling Emergency Services
- 25.10. LGS WBC 010 Radios
- 25.11. LGS WBC 011 Phones
- 25.12. LGS WBC 012 Public Addresses
- 25.13. LGS WBC 013 Verbal Warnings Regarding By-Laws
- 25.14. LGS WBC 014 Skydivers
- 25.15. LGS WBC 015 Late Procedure and Toilet Breaks
- 25.16. LGS WBC 016 Rosters and Shift Swaps
- 25.17. LGS WBC 017 First Aid Ordering
- 25.18. LGS WBC 018 Lost Property
- 25.19. LGS WBC 019 Suiting Up Procedure
- 25.20. LGS WBC 020 Daily Drag Procedure
- 25.21. LGS WBC 021 Location Description – Emu Park
- 25.22. LGS WBC 022 Location Description – Yeppoon
- 25.23. LGS WBC 023 Location Description – Tannum Sands
- 25.24. LGS WBC 024 Location Description – Agnes Water
- 25.25. LGS WBC 025 Location Description – Moore Park
- 25.26. LGS WBC 026 Location Description – Oaks Beach
- 25.27. LGS WBC 027 Location Description – Neilson Park
- 25.28. LGS WBC 028 Location Description – Kelly’s Beach
- 25.29. LGS WBC 029 Location Description – Elliott Heads
- 25.30. LGS WBC 030 Location Description – Torquay Beach
- 25.31. LGS WBC 031 Location Description – Fraser Island Information Service
- 25.32. LGS WBC 032 Location Description – Bundaberg Rove Guard
- 25.33. LGS WBC 033 Local By-Laws – Livingstone Shire Council
- 25.34. LGS WBC 034 Local By-Laws – Gladstone Regional Council
- 25.35. LGS WBC 035 Local By-Laws – Bundaberg Regional Council
- 25.36. LGS WBC 036 Local By-Laws – Fraser Coast Regional Council
- 25.37. LGS WBC 037 Contact List
26. Local Operating Procedure – Sunshine Coast
- 26.1. LGS SSC 001 Identification
- 26.2. LGS SSC 002 Fitness Standards
- 26.3. LGS SSC 003 Generic Set Up
- 26.4. LGS SSC 004 Daily Duties
- 26.5. LGS SSC 005 Sign On and Off Procedures
- 26.6. LGS SSC 006 Generic Closure
- 26.7. LGS SSC 007 Leaving Bathing Reserve or Area in an Emergency
- 26.8. LGS SSC 008 Recognition and Rescue
- 26.9. LGS SSC 009 Calling Emergency Services
- 26.10. LGS SSC 010 Radios
- 26.11. LGS SSC 011 Phones
- 26.12. LGS SSC 012 Public Addresses
- 26.13. LGS SSC 013 Verbal Warnings Regarding By-Laws
- 26.14. LGS SSC 014 Sky Divers
- 26.15. LGS SSC 015 Late Procedure and Toilet Breaks
- 26.16. LGS SSC 016 Rosters and Shift Swaps
- 26.17. LGS SSC 017 First Aid Ordering
- 26.18. LGS SSC 018 Lost Property
- 26.19. LGS SSC 019 Location Description – Noosa West
- 26.20. LGS SSC 020 Location Description – Noosa Main
- 26.21. LGS SSC 021 Location Description – Sunshine Beach
- 26.22. LGS SSC 022 Location Description – Sunrise Beach
- 26.23. LGS SSC 023 Location Description – North Peregian
- 26.24. LGS SSC 024 Location Description – Peregian Beach
- 26.25. LGS SSC 025 Location Description – Coolum North
- 26.26. LGS SSC 026 Location Description – Coolum
- 26.27. LGS SSC 027 Location Description – Yaroomba
- 26.28. LGS SSC 028 Location Description – Boardwalk
- 26.29. LGS SSC 029 Location Description – Marcoola
- 26.30. LGS SSC 030 Location Description – Discovery
- 26.31. LGS SSC 031 Location Description – Mudjimba
- 26.32. LGS SSC 032 Location Description – Twin Waters
- 26.33. LGS SSC 033 Location Description – Maroochydore River Mouth
- 26.34. LGS SSC 034 Location Description – Maroochydore
- 26.35. LGS SSC 035 Location Description – Alexandra Headland
- 26.36. LGS SSC 036 Location Description – Mooloolaba Main
- 26.37. LGS SSC 037 Location Description – Mooloolaba Spit
- 26.38. LGS SSC 038 Location Description – Buddina
- 26.39. LGS SSC 039 Location Description – Bokarina
- 26.40. LGS SSC 040 Location Description – Wurtulla
- 26.41. LGS SSC 041 Location Description – Currimundi
- 26.42. LGS SSC 042 Location Description – Dicky Beach
- 26.43. LGS SSC 043 Location Description – Kings Beach Pool
- 26.44. LGS SSC 044 Location Description – Kings Beach
- 26.45. LGS SSC 045 Location Description – Bulcock Beach
- 26.46. LGS SSC 046 Location Description – Golden Beach
- 26.47. LGS SSC 047 Location Description – Lunch Relief
- 26.48. LGS SSC 048 Local By-Laws – Noosa Shire Council
- 26.49. LGS SSC 049 Local By Laws – Sunshine Coast Council
- 26.50. LGS SSC 050 Subordinate Local Laws and Escalations – Noosa Region
- 26.51. LGS SSC 051 Subordinate Local Laws and Escalations – Sunshine Coast
- 26.52. LGS SSC 052 Noosa National Park Induction
  - 26.52.1. When you receive a call to respond
  - 26.52.2. Notes / Revision
27. Local Operating Procedure – South East Queensland
- 27.1. LGS SEQ 001 Identification
- 27.2. LGS SEQ 002 Fitness Standards
- 27.3. LGS SEQ 003 Generic Set Up
- 27.4. LGS SEQ 004 Daily Duties
- 27.5. LGS SEQ 005 Sign On and Sign Off
- 27.6. LGS SEQ 006 Generic Closing
- 27.7. LGS SEQ 007 Leaving Bathing Reserve or Area
- 27.8. LGS SEQ 008 Recognition and Rescue
- 27.9. LGS SEQ 009 Calling Emergency Services
- 27.10. LGS SEQ 010 Radios
- 27.11. LGS SEQ 011 Phones
- 27.12. LGS SEQ 012 Public Addresses
- 27.13. LGS SEQ 013 Verbal Warnings Reguarding By-Laws
- 27.14. LGS SEQ 014 Sky Divers
- 27.15. LGS SEQ 015 Late Procedure and Toilet Breaks
- 27.16. LGS SEQ 016 Rosters and Shift Swaps
- 27.17. LGS SEQ 017 First Aid Ordering
- 27.18. LGS SEQ 018 Lost Property
- 27.19. LGS SEQ 019 Location Description – Rainbow Beach
- 27.20. LGS SEQ 020 Location Description – Double Island
- 27.21. LGS SEQ 021 Location Description – Woorim
- 27.22. LGS SEQ 022 Local Location Information – Moreton Island
- 27.23. LGS SEQ 023 Location Description – Wellington Point
- 27.24. LGS SEQ 024 Location Description – Tallebudgera Creek
- 27.25. LGS SEQ 025 Location Description – Southport Broadwater Parklands
- 27.26. LGS SEQ 026 Local By-Laws – Gympie Regional Council
- 27.27. LGS SEQ 027 Local By-Laws – Moreton Bay Regional Council
- 27.28. LGS SEQ 028 Local By-Laws – Gold Coast City Council
- 27.29. LGS SEQ 029 Local By-Laws – Redland City Council
28. Local Operating Procedure – North Stradbroke Island
- 28.1. LGS NSI 001 Identification
- 28.2. LGS NSI 002 Fitness Standards
- 28.3. LGS NSI 003 Generic Set Up
- 28.4. LGS NSI 004 Daily Duties
- 28.5. LGS NSI 005 Sign On and Sign Off
- 28.6. LGS NSI 006 Generic Closing
- 28.7. LGS NSI 007 Leaving Bathing Reserve or Area in an Emergency
- 28.8. LGS NSI 008 Recognition and Rescue
- 28.9. LGS NSI 009 Calling Emergency Services
- 28.10. LGS NSI 010 Radios
- 28.11. LGS NSI 011 Phones
- 28.12. LGS NSI 012 Public Addresses
- 28.13. LGS NSI 013 Verbal Warnings Regarding By-Laws
- 28.14. LGS NSI 014 Sky Divers
- 28.15. LGS NSI 015 Late Procedure and Toilet Breaks
- 28.16. LGS NSI 016 Rosters and Shift Swaps
- 28.17. LGS NSI 017 First Aid Ordering
- 28.18. LGS NSI 018 Lost Property
- 28.19. LGS NSI 019 Lifeguard Operations Hours
- 28.20. LGS NSI 020 Important Contacts North Stradbroke Island
- 28.21. LGS NSI 021 Keys
- 28.22. LGS NSI 022 NSI Beach Opening Procedures (Extra Information)
- 28.23. LGS NSI 023 NSI Beach Closing Procedures (Extra Information)
- 28.24. LGS NSI 024 Extending Hours
- 28.25. LGS NSI 025 Emergency Access Gates
- 28.26. LGS NSI 026 Specific Gear and Equipment
- 28.27. LGS NSI 027 Shared Equipment Procedures
- 28.28. LGS NSI 028 Gear, Equipment and Storage
- 28.29. LGS NSI 029 Roving Patrols
- 28.30. LGS NSI 030 Beach Safety Signage
- 28.31. LGS NSI 031 Ferry Travel
- 28.32. LGS NSI 032 Beach Permits
- 28.33. LGS NSI 033 Large Group Visits
- 28.34. LGS NSI 034 Main Beach Closed
- 28.35. LGS NSI 035 Beach Driving
- 28.36. LGS NSI 036 4WD Tyres Inflate + Deflate
- 28.37. LGS NSI 037 Car Care, Friday Vehicle Procedure and Rove Car Procedure
- 28.38. LGS NSI 038 Jet Ski
- 28.39. LGS NSI 039 Jet Ski + Rescue Board Damage
- 28.40. LGS NSI 040 George Nothling Drive (Access Track)
- 28.41. LGS NSI 041 Transport Patient
- 28.42. LGS NSI 042 Key and Truck Handovers
- 28.43. LGS NSI 043 Checking Equipment
- 28.44. LGS NSI 044 Westpac Helicopter
- 28.45. LGS NSI 045 Holidays
- 28.46. LGS NSI 046 Roving Lifeguard Procedures
- 28.47. LGS NSI 047 Third Lifeguard
- 28.48. LGS NSI 048 Sunday Afternoon Changeover with PLSLSC
- 28.49. LGS NSI 049 Missing Persons in Water
- 28.50. LGS NSI 050 Maps
- 28.51. LGS NSI 051 Boat Launching (Mullet Fisherman)
- 28.52. LGS NSI 052 Local Laws – Redland City Council
29. DAF Shark Smart Program
- 29.1. DAF Local Operating Procedure – Alma Bay
- 29.2. DAF Local Operating Procedure – Rainbow Beach
- 29.3. DAF Local Operating Procedure – Noosa
- 29.4. DAF Local Operating Procedure – Coolum
- 29.5. DAF Local Operating Procedure – Alexandra Headland
- 29.6. DAF Local Operating Procedure – Bribie Island
- 29.7. DAF Local Operating Procedure – North Stradbroke Island
- 29.8. DAF Local Operating Procedure – Southport
- 29.9. DAF Local Operating Procedure – Kurrawa
- 29.10. DAF Local Operating Procedure – Burleigh Heads
30. Local Operating Procedure – Star Casino
- 30.1. LGS SGC 1.0 Administration
- 30.2. LGS SGC 2.0 Lifeguard Responsibilities
- 30.3. LGS SGC 3.0 Equipment Related Operations
- 30.4. LGS SGC 4.0 Senior Lifeguard Responsibilities
- 30.5. LGS SGC 5.0 Lifeguard Operations

GENERAL OPERATING HOURS
1 December to 31 March	Monday – Sunday	9am to 7pm
1 April to 2 May	Monday – Sunday	9am to 6pm
3 May to 30 November	Monday – Sunday	9am to 5pm

24.6. LGS RWL 1.6 Lagoon Usage Policy

24.8. LGS RWL 2.1 Minimum Clothing Requirements

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24.7. LGS RWL 1.7 Lifeguard Operating Hours

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