Purpose
What is an Incident?
‘An incident is a sequence of events that may lead to injury or illness of a person/s or damage to property or equipment’. Incidents also cover near-misses which are events which do not lead to injury but which might reveal a needed improvement in the environment or work practices to avoid future injury. If you are reporting an incident that requires immediate maintenance or attention you must immediately report it to Security, who will notify the relevant parties to ensure the hazard is made safe.
Procedure
When should an incident be reported?
All incidents involving the general public must be reported, no matter how insignificant they may seem, however minor first aids (i.e. minor abrasions) can be entered into the minor First Aid log. All incidents involving Star Casino staff, contractor or service provider must be reported immediately. All incidents involving damaged Star facilities or hazards must be reported immediately. Promptly reporting a potential liability arising from someone having or claiming to have been injured or to have had damage to his or her property is critical.
What is an ‘Incident Report’?
An ‘Incident Report’ is a permanent documentation of an incident.
When should an ‘Incident Report’ be completed?
For minor incidents the ‘Incident Report’ must be completed no later than the end of the day or shift on which the incident occurred. For more serious or major incidents (including near drowning), the incident report must be completed immediately and the Lifeguard Supervisor and Security notified. It is the responsibility of all Lifeguards to ensure that all incidents are reported promptly and correctly.
Why complete an ‘Incident Report’?
These forms are used to document, evaluate and correct the cause of incidents. Data obtained from these reports are an integral part of quality improvement and risk management and are reviewed, analysed and trended. All lifeguards must report incidents. These forms are a legal document that may be used to provide evidence in court.
How to complete an ‘Incident Report Log’
The following information must be recorded on the ‘Incident Report Log’.
When on scene or treating a patient where the incident report log is not available, all information is to be recorded in the notepad provided in Lifeguard bum bag or first aid kits.
- Record the date, time, weather and specific location of the incident.
- Patient’s details including; gender, D.O.B, address, contact details and medical history
- Details of how the incident occurred and the patient’s activity at the time the incident occurred.
- The patient’s condition or injuries and all treatment given, where oxygen or resuscitation is given both sides of the form must be complete.
- Who first reported the incident and who attended the incident.
- Any referral given. i.e. QAS, medical practitioner, hospital etc
- Any other services or personnel who attended, including Security Officer, QPS etc
- Treating and completing persons details.
Paper Incident Report forms are to only be filled out if it is a SLSQ/ALS Employee Injury or LIMSOC cannot be accessed. Incident Report forms are to be filled out in LIMSOC.
‘First Aid Personnel’ means a – A person with a recognised ‘First Aid qualification’; Nurse registered with the Queensland Nursing Council; or Medical practitioner registered with the Medical Board of Queensland.
Forms are available for completion at the first aid room. LIMSOC is accessed through the on-site mobile phone for the completion of any Incident Reports (LIMSOC training on completion of incident report forms is provided during induction).
All relevant sections of the Incident Report Log must be completed. Those sections that are not relevant must have a line placed through it to show that section was not applicable to that incident.
If there is insufficient space, please attach additional information; staple these to the completed incident report (this includes notepad pages with patient details).
Lifeguards must sign the “Incident Report”, after ensuring that all possible details have been recorded correctly. All Lifeguards will receive instructions how to complete the forms with the commencement of their employment.
Lifeguards should attach any notes taken regarding the incident to the incident report form for confidentiality reasons.
Note: Remember that the measure of a good incident report is quality, not quantity.
Where to send the ‘Incident Report’
The incident report forms should be left in the incident report book with any rescue report forms to be slipped in there with the relevant incident report form. Where the incident involves a SLSQ staff, Star Casino staff, contractor or service provider the incident report is to be immediately handed to the Lifeguard Supervisor. Where the Lifeguard Supervisor is not on site the report is to be handed to the Security Control Room Operator who will inform the relevant parties.
What happens to the Incident Reports?
After being received by the Lifeguard Supervisor the reports are sent to the WHSO and initially reviewed for any requiring an immediate response and are actioned. Any incident requiring attention (e.g. written response, maintenance, etc.) by any other division is likewise forwarded for action. Documentation of any corrective action taken or follow-up of an incident (e.g. phone conversation, letter of acknowledging incident etc.) must also be retained with the original copy of the incident report.
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