To configure your email preferences, go to the configuration icon and select ‘Personalization Settings.’
Select the ‘Email’ tab and then choose what messages you want to track in Microsoft Dynamics 365.
You can choose:
- All email messages. Tracks all incoming messages. If you select this option, Dynamics 365 apps will track junk mail as well as business conversations, so choose this option carefully.
- *Email messages in response to Dynamics 365 email *– Response to any outgoing email sent in ATS.
- Email messages from Dynamics 365 apps Leads, Contacts, and Accounts. Tracks email messages only if they originate from someone with a Dynamics 365 lead, contact, or account record.
- * Email messages from Dynamics 365 records that are email enabled*. Tracks email messages from all record types (including custom record types) that contain an email address field.
- No email messages.
When you finish press ‘OK’ to save the changes.
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