Users are divided into 5 major categories corresponding to their roles and responsibilities within the organization. The user classification pertains to the responsibilities for the different users within the system. The 5 categories are as follows
| User | Responsibilities |
|---|---|
| Process Modelers (Modeling User) |
• Input, monitor and maintain information inputted into the EPC Modeler • Responsible for the creation and optimization of EPC Web App Content (Process Maps, Documents, Performance Measures, etc.) |
| Process Owners (Power User) |
• Approve process flow and process components changes • Approve process improvement requests • Follow process revisions frequencies • Lifting the maturity of processes by setting up process maturity and monitoring changes |
| Business Users (Analytical User) |
• Consult processes to understand the business activity they are working in • Input and analyze analytical measures (KPIs, KCIs, KRIs) • Initiate discussions about processes • Initiate process improvement requests |
| Business Process Users (End User) |
• Need to understand the process they are working on • Access to detailed task descriptions |
| System Admin (Admin User) |
• Monitor and maintain system functionality • Oversee system use and maintenance activities |
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