Flexijet Stone can be updated using the Flexijet-Software Update-Tool

Note: Feature software updates are available to Flexijet customers with an active Optional Service Plan.

For information about purchasing an Optional Service Plan, contact Flexijet Sales at 1-844-MY-FLEXI (1-844-693-5394) Ext 1 or sales@flexijet.info

Updating Flexijet Stone:

  • Save any open projects and close Flexijet Stone before updating.
  • Open the Flexijet Software Update tool. The Flexijet-Software Update-Tool is accessed via the shortcut on the desktop, or search in the Windows Start menu.
    Flexijet-Software Update-Tool shortcut icon
  • Click ‘OK’ to check for updates.
    Flexijet Software Update Tool showing ok to check for updates
  • If an update is available, click ‘Install Update’. Enter your Software Update Username and Password.
  • The Flexijet-Software Update-Tool will download and install the update, and prompt to click ‘Finish’ once completed and re-open flexijet Stone

For more information about Flexijet Feature software updates, contact Flexijet support at 1-844-MY-FLEXI (1-844-693-5394) Ext 2 or helpdesk@flexijet.info

Updates to the Flexijet 3D Firmware

Software updates for the Flexijet 3D internal firmware are downloaded at the same time as FlexiCAD/Flexijet Stone updates. If there is a Flexijet Firmware update included in the Flexijet Stone update, you will be prompted to update the Flexijet 3D’s internal firmware when you connect your computer to your Flexijet next. No internet connection is required to complete Flexijet firmware updates. Follow the prompts, and Flexijet 3D will restart when completed.
Generally, these Flexijet 3D laser software updates are very fast, and take under a minute to complete. Your Flexijet laser must have a minimum battery charge level of 30% to complete the update – follow the on-screen prompts.

To set a Software Update Tool Password:

  1. You will need your Flexijet Software Updates Username, which is formatted ‘ACCxxx’. Contact Flexijet support at helpdesk@flexijet.info or 1-844-MY-FLEXIJET for support.
  • Choose a strong, unique password and enter it in the “Password“ field. Re-type it again into the second password verification field. Click “Set password“ to finish
  • Now, enter this username and password in the Flexijet-Software Update-tool

Resetting a Software Update Tool Password:

  • Contact Flexijet support at 1-844-MY-FLEXI (1-844-693-5394) Ext 2 or helpdesk@flexijet.info to reset your software update password.


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