Tournament Director FAQs

What fees are charged for setting up and running a tournament?

Click Here for Current Fee Schedule

1. Tournament Setup Fee – Payable within 5 days of the initial creation of the tournament.

2. Player Fee – Billed when the tournament is completed and locked, or is cancelled by the tournament director. Tournaments are locked and ratings are calculated 5 days after the last event is completed. If events are not completed, the tournament will be locked automatically two weeks after the last completed event.

!The player fee applies to every registered player including withdrawn players and waiting list players.

Player Registration Problems

1. A player contacted me because they registered for my tournament using PayPal but they are not shown on the player list. How do I fix that?
   

On rare occasions PayPal does not send the transaction back to PickleballBrackets.com confirming a payment. Thus, the registration is not completed. If this happens and you are certain they paid, use the following steps to add the player manually.

• Check your PayPal account or request a copy of the player’s PayPal receipt to verify payment.
• Contact the player to get all of the details of their registration, including events, partners and any user defined fields.
• From the attendee screen, add the player manually to the tournament.
• On the checkout screen, select Other as the payment method.
• Confirm the payment amount. Enter the date, and, in the payment memo section, record that it was a PayPal payment and the PayPal transaction code if available.
• Once the checkout is completed, the player will receive a copy of the registration receipt.

Running the Tournament

1. I’ve already verified my events and I need to add a player or team. How is that done?
   

• Verified events are placed in the waiting queue to be started. Go to the LIVE CONSOLE, select the event from the waiting queue and select Start Over from the event drop down menu. This will “un-verify” the event and allow you to enter an additional team from the attendee page. Once the team is entered, you will need to re-verify the event.
  

2. I’ve already verified my events and I need to delete, or swap out a player or team. How is that done?

• Verified events are placed in the waiting queue to be started. Go to the LIVE CONSOLE, select the event from the waiting queue and use the event drop down menu on the left to make your changes. Complete directions can be found HERE.

3. I’ve already verified my events and I need to change the format. How is that done?

• Verified events are placed in the waiting queue to be started. Go to the LIVE CONSOLE, select the event from the waiting queue and select Start Over from the event drop down menu. This will start the verification process over from the beginning and you may make any needed changes to the event format. Complete directions can be found HERE.

4. When you merge events and then want to play a medal playoff separately for each of the merged events this is how do you do it?

• This is more of a manual process at the end but this is how everyone does it when they want to split a bracket into multiple medal playoff brackets.

To start, make sure you do this after registration is closed. Then click the main menu and go to Edit Tourney.
Change “Max Events Per Reg.” = “Unlimited”
Change “Register Same ‘Player Group’ & ‘Format’ Combo” = “Yes”
This will allow you to complete the next steps without issues. Keep in mind that registration is closed so this won’t impact anything in a negative way.
Also, for now change “Notifications” = “Off” (TURN THIS BACK ON AFTER YOU ARE DONE WITH THE ENTIRE PROCESS) we don’t want people getting emails of these changes while you are doing them. It would cause confusion.

Create a single elimination medal bracket for 4.0 and another for 3.5 (or whatever skill/age brackets you want to split out into their own medal playoff). When you create the events select “Custom Title” = “Yes” and put the words “Medal Round” into the title. Set the total players in that bracket to unlimited.

If you are basing the players in the medal round by their original skill then register all the 4.0 players into the 4.0 medal bracket and the 3.5 into the 3.5 medal bracket.

If you are basing the players in the medal round by their standing alone, no matter the original bracket OR skill, then register ALL players into BOTH 4.0 and 3.5 medal round events.

DO NOT verify these 2 events. But leave all the players in the events themselves until AFTER the round robin play is over.

Go back to Edit Tourney and change “Notifications” = “On”

After all games are played from the Round Robin you follow steps to complete the event. Click the red button to complete (should show on the screen) and medal based on the entire bracket. When you finish this process the event will move to the completed tab in the live console. Go to the completed tab. Click the Options button on the left of the event and select No Medals Awarded. This will change the “Gold, Silver, Bronze” to “First, Second, Third”

Now, you will want to click on the bracket title itself. This will take you to the event results. Make sure you click Event Overview if you are not on that page already. This is the page that should just show stats for each pool on one screen.

Here you will see the standings for each pool. This is the info you’ll need to create the medal round brackets. Copy the info you need for each of the medal round brackets. The top X players for 4.0 and the top X players for 3.5
NOTE: Final Standing page will give you the overall standings of the entire bracket with the two pools combined.

Go to the live console and click the Verify tab. Verify the 3.5 and you’ll see a red trash can on the left of all the teams. Clicking that removes the team from the bracket. Click that for all players NOT playing in that medal round.
Follow the steps to verify the event. When you get to the step for seeding you’ll want to seed the players based on the RR standing.

Do the same thing for each Medal Round bracket in the live console.

5. The score sheet has a place for the court number for the game but it is blank. Can the computer print the court assignment on the score sheet?
   The system cannot assign courts before the score sheets are printed out. For Round Robin events on designated courts, events are assigned to a group of courts, not individual courts and score sheets are often printed out in advance.For any event that is printing score sheets on a next available basis, the courts are assigned after the sheets are printed out.
   The line on the score sheet that says “Courts” is always filled in by hand by the person assigning the court.

6. How long after a tournament is completed do TDs have to make changes to results?
   Tournaments are automatically locked 5 days after the date of the final event. Until that time, Tournament Directors may update scores and/or modify results from the Live Console.