Will my previous matches that made up my WPR or PBR be sent to DUPR once the integration is in place July 29th, 2024?
At this time, only matches staring July 29th, 2024 are automatically being sent to DUPR for your DUPR rating. However, our development teams are working on a process to allow for historical match data as well. Stay tuned!
I somehow have multiple accounts between Pickleball.com, PickleballBrackets and PickleballTournaments. What should I do to make sure my correct account gets connected to my DUPR account?
If you have multiple accounts between PickleballBrackets, Pickleball.com or PickleballTournaments, please reach out to customer support for assistance merging your accounts into one profile before you connect your DUPR account.
What if I have multiple DUPR accounts?
If you have multiple accounts on DUPR, please reach out to the DUPR support team to claim your various accounts and merge them into one. Once this is complete, you may connect your DUPR profile to your Pickleball.com profile.
I’m not sure if I have a DUPR account already. How do I check?
If you have participated in pickleball tournaments in the past, it’s possible that an account was created for you by a tournament director. Please “check the following link”: https://dashboard.dupr.com/claim to see if an account already exists. If you find that you do have an unclaimed account, you will need to claim that account to gain full access to DUPR. This ensures all your past records and activities are correctly attributed to you.
If you do not have an unclaimed DUPR account, create your free DUPR account. Then follow the steps on Pickleball.com to connect your DUPR account to your Pickleball.com account. (It’s easy!)
How frequently will my results update once I’ve merged my accounts?
When you have connected your accounts, results from DUPR events organized on PickleballTournaments and PickleballBrackets will update automatically. Tournaments will update as soon as the tournament director has locked the tournament and league matches will update as soon as the Game Day is finalized by the league coordinator.
What if I don’t see my scores or matches updated?
First, reach out to your tournament director or league coordinator to verify the event was finalized. If the events were finalized, you can next reach out to the DUPR support team to verify the matches were received. Finally, you can reach out to the support team at Pickleball.com.
How will this help to prevent sandbagging?
The integration between Pickleball.com and DUPR prevents sandbagging by giving organizers and players the tools to ensure that players are signing up for brackets at their DUPR rating. Tournaments that are organized using DUPR make it much more difficult for sandbagging to occur since DUPR ratings are based on actual match data. Sandbagging has no place in DUPR’s community, and our rating system actively works to identify and flag sandbagging to event organizers and tournament directors.
Do all participants in a match have to have connected the Pickleball.com account profile to DUPR in order for the match to be processed for DUPR ratings?
Yes, at the moment, in order to use the DUPR API for automatic ratings processing, all participants in a match must have a DUPR ID. The only means we have to know your DUPR ID is for you to connect your Pickleball.com account profile to DUPR.
What are you doing to make sure that all players connect their Pickleball.com account profile to DUPR in order for all matches to be processed for DUPR ratings?
We are doing the following:
- Using login notifications to notify a player every time they log in to any of the Play Solutions sites (Pickleball.com, PickleballBrackets.com or PickleballTournaments.com).
- Providing Tournament Directors and League Coordinators with tools to identify players who haven’t connected their Pickleball.com account profile to DUPR so that they can remind them to do so before their tournament starts.
- Regularly messaging players who haven’t connected their Pickleball.com account profile to DUPR to complete this process.
- When a new tournament or league is created, we will require that their Pickleball.com account profile be connected to DUPR in order to complete their registration.
My DUPR doubles rating is higher than my mixed or gender doubles partner’s DUPR rating, so that may not allow us to play together at our usual skill level. How will we be able to play together going forward?
You and your partner will still be able to play together, it will just be at the skill level of the highest DUPR rating between the partners.
Does DUPR have a “Skinny Singles” rating?
No, DUPR does not have a Skinny Singles rating, only Doubles and Singles. For tournaments that want to offer this format and use a Skinny Singles rating, the PBR Skinny Singles rating will still be available for use.
What if I connect my DUPR account and then decide I want to disconnect it?
You will need to contact our support team for help disconnecting your DUPR profile once it is connected. Remember, you will not be able to register for tournaments or leagues without your DUPR profile being connected.
Can I personally upload matches to DUPR?
Yes, if you login to your DUPR account, you can upload matches directly to DUPR and the other players will be notified to verify the match results.
