Account Setup

  1. A tournament director set up an account for me and I can’t log in. What do I do now?
  • If the tournament director used your email address to set up the account, you should use that email address to attempt a log in. Click the Forgot Password link on the log in page to create a a password for your account and then log in. Click HERE for directions.
  • If the tournament director created a temporary password for you to register and pay for a tournament, ask the tournament director to edit your registration record and change the email address to your correct email address. Then follow the directions above to use the forgot password link to create a password. Click HERE for directions.

Searching for a Tournament

  1. I’m trying to search for a tournament in a specific state but there are no states on the drop down menu.
  • A country must be selected before you select a state. After a country is selected, all the states and provinces in that country will appear on the state drop down menu. Click HERE for directions.

Searching for a Player or Player Rating

  1. I’m looking for a player who I know has a history of playing in tournaments, but I can’t find him/her.
  • Be sure that you have spelled the name correctly. You can search by either first or last name. Instead of the full name, you can type in the first 2 or more characters of the name and the search will bring up every match.
  • Only players with a PickleballBrackets.com account will be found with the player search function.
  1. I found the player who I was searching for but he/she does not have a tournament rating or the rating is not the same as their association rating (UTPR, Pickleball Canada, etc.)
  • Tournament ratings are only calculated for tournaments using PickleballBrackets.com. Players who have not played in a PickleballBrackets.com tournament will only have a self rating.
  • Individual associations have their own procedures for calculating ratings. Although they may use the data from PickleballBrackets.com, their calculation algorithm may be different, thus resulting in a different rating.

Tournaments

  1. I registered for a tournament and so did my partner. Even though we selected each other, we did not get matched up for our event. What happened?
  • This usually occurs when a player registers with one email address but is then picked as a partner by someone using a different email address to find them. If the partner is not found and they enter the partner information manually, with the wrong email address, the team won’t be matched up. Contact each other to be sure you are each using the correct email addresses to get matched up. The player who used the wrong email address to search should log in and edit their registration to start a new partner search with the correct address. To prevent this from happening, use a name to search instead of an email address but be sure to spell the name correctly. Click HERE for directions.
  1. I registered for a tournament and paid via PayPal, but my registration does not show on the list of players and events. What should I do?
  • If you received a PayPal receipt and a PickleballBrackets.com receipt for your registration, you should wait 15 minutes or so to see if your registration appears. If not, use the Contact Tourney button on the main tournament webpage to get in touch with the tournament director.
  • If you did not receive either or both of the receipts, use the Contact Tourney button on the main tournament webpage to get in touch with the tournament director.
  1. I received an email saying that I had been moved to the waiting list for an event, even though the event still shows a number of open slots. Why did that happen?
  • Tournament directors can specify a time period for partners to register to guarantee a team’s spot in an event. If a player registers but their partner does not sign up within that time period, the player will be automatically moved to the waiting list. Once the partner registers, the team will be moved back in if there are still spots available in the event.
  1. How do I withdraw from a tournament or change my registration?
  • For detailed directions, click HERE
  1. I am a member of a club and have played in club leagues and tournaments but my club ratings are not being calculated for all of my games. Why not?
  • Club ratings are only calculated for games where all of the players are club members AND the club manager has turned the club rating feature on. Club ratings are calculated for coed matches if that option is selected by the club manager. There is a fee charged for clubs to calculate ratings so you should check with your club manager to determine if the club has opted in to that fee.

Tournament Ratings

  1. When will my DUPR be used for tournament ratings?
    There is much to be done to integrate the system. As a result, it may take up to 6 months before your DUPR rating can be used for tournaments that are opening registrations. We will send a communication letting everyone know when the transition has completed, and DUPR will have been fully integrated.
  1. What rating will be used when registering for tournaments?
    Until this integration is complete, your PBR will be used for non-sanctioned and your UTPR for sanctioned tournament when or if USAP decides to utilize something different.
  1. Will USA Pickleball be replacing the UTPR with DUPR?
    We are not aware of any decision by USA Pickleball at this time to move to a different rating system. For additional questions please email ratingsadmin@usapickleball.org.
  1. If I am registered in a current tournament, will the tournament use DUPR or PBR?
    Sanctioned tournaments on PickleballBrackets.com will use UTPR. Non sanctioned tournaments on PickleballBrackets.com will use PBR.
  1. When will tournaments start using DUPR?
    We expect the transition to DUPR to be in place once the new tournament management platform is in place on pickleball.com, which may take up to 6 months from the time of the DUPR announcement.
  1. Will my results go to DUPR for all tournaments moving forward?
    At this time, we have not completed the process to push results to DUPR for ratings.
  1. Can I manually enter my tournament results into DUPR if I choose to do so?
    Yes, you can manually transfer any tournament result to DUPR using their current process.
  1. What will happen to my current DUPR since my profiles on PickleballBrackets.com and PickleballTournaments.com are separate profiles? Will the data be merged?
    We’ll be able to answer that question in more detail as we work together with DUPR.
  1. Where will I go to see my rating information in the future, DUPR or Pickleball.com?
    We’ll be able to answer that question in more detail as we work together with DUPR.
  1. If I’ve already entered tournaments into DUPR, will the games be duplicated from PickleballBrackets.com and PickleballTournaments.com?
    We’ll be able to answer that question in more detail as we work together with DUPR