II. Complaint Basics - ACPE Manuals - 2016/2020

Cover Page
Using The Manuals
Updates to the Manuals
Definition of Terms
Standards Manual
- 100 Standards—Code of Professional Ethics for ACPE Members
- 200 Standards—Complaints
- 300 Standards—Accreditation
- 400 Standards—Certification
- Standards Appendices
Accreditation Manual
- Preface
- Part One: Introduction
- Part Two: ACPE Accreditation
  - I. Accreditation Policies and Procedures
  - II Workbook-Applying for/Maintaining Accredited Member Status
- Part Three: Accreditation Appendices
NEW PROCESS: 2020 Accreditation Manual
- Introduction to the New Accreditation Process
- Substantive Updates to the New Accreditation Manual
- Using the Manual
- The Accreditation Process
- ACPE Standards and Portfolio Expectations
- Required Center Policies & Procedures
- Supporting Documents and Procedures
- The Accreditation Commission
- Accreditation Commission Forms
- ACPE Organizational Structure
- Definition of Terms for the Accreditation Process
  - ACPE Related Terms
  - Educational Terms
OLD Certification Process Manual
- Certification Preface
- Part One: Introduction
  - Mission, Vision and Values
  - ACPE Certification and the Certification Commission
- Part Two: ACPE Certification Process
- Part Three: Workbook for Certification Processes
- Part Three: Certification Appendices
NEW CERTIFICATION PROCESS MANUAL
- Certification Preface
- Part I: Introduction
- Part II: Admissions Process
- Part III: The Certification Process
- Part IV: Post Certification
- Documents and Other Processes
Professional Ethics Manual
- Professional Ethics Commission Preface
- Part I- Introduction
  - Mission, Vision and Values of ACPE
  - Professional Ethics Commission (the “Commission” or PEC)
- Part II—Processing Complaints of Ethics Code
- PEC Appendices
Accounting and Financial Procedures Manual
- Introduction
- Purpose of the Manual
- Finance and Accounting Responsibilities
- Budget
- Reserves
- Annual Dues and Other Fees
- Financial Statement Presentation and Distribution
- Bank Reconciliation
- Audit
- Accounts Payable
- Cash Disbursements
- Corporate Credit Cards
- Expenditure Approvals
- Traveler’s Responsibilities – Volunteers, Speakers and ACPE Staff
- Driving for ACPE Policy
- Travel Advances
- Expense Reimbursement – Volunteers and ACPE Staff
- Contracts and Purchase Orders
- Bids and Purchase Orders
- Sensitive Data Security
- Records Retention and Destruction
- Appendices
  - Appendix A: Financial Standing Policy
  - Appendix B: Certification Fees
  - Appendix C: Conference Accounting Policies
  - Appendix D: Records Retention Schedule
Community of Practice Development Guide
- Acknowledgements
- Prologue
- Introduction
- Communities of Practice in ACPE
- Roles and Support Within ACPE
  - ACPE Professional Well-Being Committee
    - What is the charge of the Professional Well Being Committee of ACPE?
    - How Does the Professional Well Being Committee Oversee the CoP Process?
  - ACPE Office Team
- Designing the ACPE Community of Practice
- Maintaining the ACPE Community of Practice
- Closing of an ACPE Community of Practice

A. A Complaint is a grievance, presented in writing and signed, involving an alleged violation of the ethical criteria established by the ACPE Code of Ethics (Standard 100). A complaint must identify the specific standard or process alleged violated. Complaints may be filed by those who consider themselves harmed by an alleged violation or by any person(s) having substantive knowledge of a violation of the ACPE ethics code.

B. The complaint must name an individual(s) over whom ACPE has jurisdiction. In filing the complaint, the complainant consents to these processes and gives permission for the disclosure of all information to the process investigators, adjudicators and the respondent. In most instances, the complainant will be required to submit a Complaint Form (available on the ACPE website or the APC website.)

C. ACPE Standards in effect at the time of the alleged incident giving rise to the complaint will be used to assess conduct; the ACPE Ethics manual and procedures for processing complaints in effect at the time the complaint is addressed by ACPE will be followed.

D. ACPE Standard 103.4 states: “In relation to ACPE, members do not make intentionally false, misleading or incomplete statements about their work or ethical behavior.” This is binding on members. It is expected of nonmembers who engage the complaint process.

I. Where to Begin

III. Time Limits for Filing Complaints