| Error | Cause | Possible Solution |
|---|---|---|
| MIPAR crashes on starup or during launching of an app OR HASP API DLL dynamically unloaded with active logins |
MIPAR crashed on startup and thus did not properly log out of the license. This is a symptom rather than the cause of the crash. | Windows: Try updating your graphics card driver (see below links). If the problem persists, try the solution below. NVIDIA: https://www.nvidia.com/download/index.aspx?lang=en-us AMD: https://www.amd.com/en/support Intel: https://downloadcenter.intel.com/product/80939/Graphics |
| Message on Mac stating that “MIPAR Installer cannot be opened because it is from an unidentified developer”. | macOS is not recognizing MIPAR Software as an identified developer | - Right-click on MIPAR Installer - Click “Open” - Click “Open” in the message that appears |
| Permissions setting error during installation stating that “‘Icacls’ is not recognized as an internal command, operable program or batch file.” | Incorrect PATH variable | - Open System Properties > Advanced tab > Environment Variables > System variables - Make sure the Path variable contains the entries “C:\Windows\system32” and %SystemRoot%\system32 - Retry running MIPAR Installer |
| On startup error: Failed to set up java output streams | Runtime environment was not installed properly | - Uninstall MRE (MATLAB Runtime 9.11) - Download and run installer from Link - Restart the system and MIPAR - Additional Steps - Check for other Runtime paths in the ‘Path’ Environment Variable - Move v911 path higher by selecting Move Up - Save and Restart System |
| On startup error: Could not access the MATLAB runtime component cache. | Permission issue accessing runtime environment | - Launch MIPAR as administrator by right-clicking > Run as administrator If problem persists: - Uninstall MRE (MATLAB Runtime 9.11) - Download and run installer from Link - Restart the system and MIPAR |
| Interface buttons and text display incoherent text | Fonts were not installed properly | - Close MIPAR - Navigate to C:\ProgramFiles\MIPAR\fonts - Select all .ttf and .otf files - Right click > Install (or “Install for all users” if available) - Launch MIPAR |
| MIPAR takes an extremely long time to launch on a system with an NVIDIA Ampere architecture video card installed | MIPAR must recompile CUDA drivers on launch | Add Environmental variable: CUDA_CACHE_MAXSIZE with a variable value: 536870912 |
Solution for Crash on Startup or “HASP API DLL dynamically unloaded” Message (Windows)
This error occurs when the MIPAR Runtime crashes on boot. Please try in order:
Delete the MCR Cache
- Navigate to the MIPAR install folder, default: C:\Program Files\MIPAR\
- Delete the folder: mcrCache9.11
- Restart Computer
- If this does not work, try:
Delete Preferences
- Navigate to C:\Program Files\MIPAR (installation path)
- Delete miparPreferences.pref
- Retry MIPAR launch
- If this does not work, try:
Reinstall the Runtime
- Uninstall the runtime from the system: MATLAB Runtime 9.11
- Download and install the runtime: LINK
- Restart the computer
- If this does not work, try:
Adjust Permissions
- Try launching MIPAR as an admin
- Are you running an antivirus program? Does whitelisting MIPAR resolve the problem?
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