Error During Cause Possible Solution
MIPAR crashes on starup or during launching of an app
OR
HASP API DLL dynamically unloaded with active logins
Startup MIPAR crashed on startup and thus did not properly log out of the license. This is a symptom rather than the cause of the crash. Try updating your graphics card driver (see below links). If the problem persists, try launching MIPAR as Administrator. If the problem still remains, try uninstalling and reinstalling MIPAR
NVIDIA: https://www.nvidia.com/download/index.aspx?lang=en-us
AMD: https://www.amd.com/en/support
Intel: https://downloadcenter.intel.com/product/80939/Graphics
Too Many Users Startup The concurrent user limit on your network license has been reached. Contact support@mipar.us to inquire about obtaining additional seats for your network license.
License Manager not reachable
OR
Unknown Error
Activation License Manager may not have been installed properly OR License Manager may be out-of-date Try accessing http://localhost:1947/_int_/ACC_help_index.html.


If this page cannot be reached:
- See Solution for License Manager Not Reachable below.


If this page can be reached:

WINDOWS
- Update to the latest License Manager version for Windows
- If this still does not resolve the issue, try activating the license manually: Quit MIPAR > Go to http://localhost:1947/_int_/checkin.html > Click “Choose File” > choose .v2c license key file > Click “Apply File” > Launch MIPAR

MACOS
- Update to the latest License Manager version for Mac).
-If this still does not resolve the issue, try activating the license manually: Quit MIPAR > Go to http://localhost:1947/_int_/checkin.html > Click “Choose File” > choose .v2c license key file > Click “Apply File” > Launch MIPAR
Message on Mac stating that “MIPAR cannot be checked for malicious software”. Activation macOS is not recognizing MIPAR Software as an identified developer – Go to System Preferences > Security & Privacy > General tab
- Click Open Anyway next to the message about MIPAR
- Try launching MIPAR again. This time the warning message should include an “Open” button. Click Open.
Cannot select .v2c file on Mac Activation .v2c file was saved with a .xml extension and cannot be selected after clicking “Activate” First remove the .xml extension and retry activation. If this does not work, open the file in Text Edit and resave it with only the .v2c extension. When saving, make sure to uncheck the box which says “Add .txt if no extension is present”
HASP_UPDATE_ALREADY_ADDED Activation This MIPAR License has already been activated previously. If you have not requested a trial license, you may do so here. Visit our Purchase Page to obtain a quote for local or network licenses.
HASP_DEVICE_ERR Activation An issue which affects some Mac systems running macOS 10.13 High Sierra, or on Windows systems could be caused by corrupted secure storage. See Solution for HASP_DEVICE_ERR below
HASP_CLONE_DETECTED Activation A change in your system’s hardware has caused the license to be temporarily deactivated for clone protection reasons. See Solution for HASP_CLONE_DETECED below
HASP_NO_VLIB Activation The vendor library required to activate MIPAR licenses was not properly copied over during the installation. See Solution for HASP_NO_VLIB below
HASP_HASP_NOT_FOUND​ Activation A MIPAR License has not been activated, or cannot be found on your network (for network licenses).​​​ Please be sure to follow the instructions in the Activation Window (which appears after MIPAR is launched) to activate your license.
HASP_FEATURE_NOT_FOUND Activation A MIPAR License has not been activated, or cannot be found on your network (for network licenses). Please be sure to follow the instructions in the Activation Window (which appears after MIPAR is launched) to activate your license.
HASP_FEATURE_EXPIRED Activation Your MIPAR License has expired. If you have not requested a trial license, you may do so here. Visit our Purchase Page to obtain a quote for local or network licenses.
HASP_INV_UPDATE_DATA Activation Your .v2c file may have been corrupted during download. Please contact support@mipar.us for assistance.

Solution for License Manager Not Reachable

Windows

Check License Manager Service

1. In the Windows search bar type Services
2. Open the Services app
3. Scroll down to Sentinel LDK License Manager
4. If it exists and is stopped, select it and click Start in the left panel to start the service
5. If it does not exist, proceed with steps 6-15

Set Environment Variables

6. Open Command Prompt as Administrator and execute the following commands:
7. MKDIR c:\ldktemp
8. SET TEMP=C:\ldktemp
9. SET TMP=C:\ldktemp

Repair License Manager

10. Download the License Manager package for Windows
11. Extract the downloaded update_license_manager_win.zip (Right-click > Extract All)
12. Inside the extracted folder, double-click Update License Manager.bat
13. Retry activation through MIPAR’s Activation Window

Mac

Repair License Manager

1. Download the License Manager package for Mac
2. Double-click the downloaded update_license_manager_mac.pkg
3. Follow the prompts to complete the License Manager update

Add Vendor Library

4. Download the MIPAR Vendor Library for Mac
5. From menu bar in Finder, select Go > Go to folder > type /var/hasplm and press Enter
6. Place the downloaded haspvlib_111047. dylib file here

Allow Vendor Library

7. Right-click on the haspvlib_111047. dylib file > Open
8. If you see a message which states that “haspvlib_111047 is from an unidentified developer…”, choose Open
9. Quit Terminal if it opens
10. If there was no “Open” button in the previous message, go to System Preferences > Security & Privacy > General > click Allow next to the message toward the bottom
Restart License Manager

Restart License Manager

11. In Spotlight search bar type Terminal
12. Open Terminal app
13. Type sudo launchctl unload /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter
14. Type sudo launchctl load /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter

Solution for HASP_DEVICE_ERR

Windows

Repair License Manager

1. Download the License Manager package for Windows
2. Extract the downloaded update_license_manager_win.zip (Right-click > Extract All)
3. Inside the extracted folder, double-click Update License Manager.bat

Mac

Repair License Manager

1. Download the License Manager package for Mac
2. Double-click the downloaded update_license_manager_mac.pkg
3. Follow the prompts to complete the License Manager update
4. After the installer finishes, and the green check mark is shown, leave the installer window open and proceed with steps 5-6

Allow in System Preferences

5. Go to System Preferences > Security & Privacy
6. Click the “Allow” button next to “SFNT Germany GmbH” (close the installer window and try clicking “Allow” again if it does not respond at first)

Solution for HASP_CLONE_DETECTED

Check for Cloned Key

1. On your MIPAR system, go to http://localhost:1947/_int_/devices.html
2. If there is a key marked with a red “Cloned”, click the “C2V” button in its “Actions” column, and send the C2V file to support@mipar.us. If there are no visible keys, proceed with steps 3-7.

Repair License Manager

For Windows

3. Download the License Manager package for Windows
4. Extract the downloaded update_license_manager_win.zip (Right-click > Extract All)
5. Inside the extracted folder, double-click Update License Manager.bat

For Mac

3. Download the License Manager package for Mac
4. Double-click the downloaded update_license_manager_mac.pkg
5. Follow the prompts to complete the License Manager update
6. Go to http://localhost:1947/_int_/devices.html and see if any keys show up
7. If they do, locate the key marked with red “Cloned”, click the “C2V” button under its “Actions” column, and send the C2V file to support@mipar.us. If there are still no visible keys marked “Cloned”, please contact support@mipar.us for further assistance.

Solution for HASP_NO_VLIB

Windows

Add Vendor Library

1. Download the MIPAR Vendor Library for Windows
2. In Windows Explorer, navigate to C:\Program Files (x86)\Common Files\Aladdin Shared\HASP
3. Place the downloaded haspvlib_111047.dll file here

Restart License Manager

4. In the Windows search bar type Services
5. Open the Services app
6. Scroll down to Sentinel LDK License Manager
7. Select it and click Restart in the left panel

Mac

Add Vendor Library

1. Download the MIPAR Vendor Library for Mac
2. From the menu bar in Finder, select Go > Go to folder > type /var/hasplm and press Enter
3. Place the downloaded haspvlib_111047. dylib file here

Allow Vendor Library

4. Right-click on the haspvlib_111047. dylib file > Open
5. If you see a message which states that “haspvlib_111047 is from an unidentified developer…”, choose Open
6. Quit Terminal if it opens
7. If there was no “Open” button in the previous message, go to System Preferences > Security & Privacy > General > click Allow next to the message toward the bottom
Restart License Manager

Restart License Manager

8. In Spotlight search bar type Terminal
9. Open Terminal app
10. Type sudo launchctl unload /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter
11. Type sudo launchctl load /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter

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