| Error | During | Cause | Possible Solution |
|---|---|---|---|
| MIPAR crashes on starup or during launching of an app OR HASP API DLL dynamically unloaded with active logins |
Startup | MIPAR crashed on startup and thus did not properly log out of the license. This is a symptom rather than the cause of the crash. | Try updating your graphics card driver (see below links). If the problem persists, try launching MIPAR as Administrator. If the problem still remains, try uninstalling and reinstalling MIPAR NVIDIA: https://www.nvidia.com/download/index.aspx?lang=en-us AMD: https://www.amd.com/en/support Intel: https://downloadcenter.intel.com/product/80939/Graphics |
| License Manager not reachable OR Unknown Error |
Activation | License Manager may not have been installed properly OR License Manager may be out-of-date | Try accessing http://localhost:1947/_int_/ACC_help_index.html. If this page cannot be reached: - See Solution for License Manager Not Reachable below. If this page can be reached: WINDOWS - Update to the latest License Manager version for Windows - If this still does not resolve the issue, try activating the license manually: Quit MIPAR > Go to http://localhost:1947/_int_/checkin.html > Click “Choose File” > choose .v2c license key file > Click “Apply File” > Launch MIPAR MACOS - Update to the latest License Manager version for Mac -If this still does not resolve the issue, try activating the license manually: Quit MIPAR > Go to http://localhost:1947/_int_/checkin.html > Click “Choose File” > choose .v2c license key file > Click “Apply File” > Launch MIPAR |
| Message on Mac stating that “MIPAR cannot be checked for malicious software”. | Activation | macOS is not recognizing MIPAR Software as an identified developer | – Right-click on MIPAR - Click “Open” - Click “Open” in the message that appears |
| Cannot select .v2c file on Mac | Activation | .v2c file was saved with a .xml extension and cannot be selected after clicking “Activate” | First remove the .xml extension and retry activation. If this does not work, open the file in Text Edit and resave it with only the .v2c extension. When saving, make sure to uncheck the box which says “Add .txt if no extension is present” |
| Spinning wheel after selecting a license type on Mac | Activation | Third-party software may be interfering with MIPAR | Apps such as BetterTouchTool, Magnet, or Grammarly can affect MIPAR performance on Mac. If you use these apps, disable them while using MIPAR. |
| HASP_UPDATE_ALREADY_ADDED | Activation | This MIPAR License has already been activated previously. | If you have not requested a trial license, you may do so here. Visit our Purchase Page to obtain a quote for local or network licenses. |
| HASP_DEVICE_ERR | Activation | An issue which affects some Mac systems running macOS 10.13 High Sierra, or on Windows systems could be caused by corrupted secure storage. | See Solution for HASP_DEVICE_ERR below |
| HASP_CLONE_DETECTED OR “Cloned” / “Secure Storage ID Mismatch” shown next to some keys |
Activation | A change in your system’s hardware has caused the license to be temporarily deactivated for clone protection reasons. | See Solution for HASP_CLONE_DETECTED below |
| HASP_NO_VLIB | Activation | The vendor library required to activate MIPAR licenses was not properly copied over during the installation. | See Solution for HASP_NO_VLIB below |
| HASP_HASP_NOT_FOUND | Activation | A MIPAR License has not been activated, or cannot be found on your network (for network licenses). | Please be sure to follow the instructions in the Activation Window (which appears after MIPAR is launched) to activate your license. |
| HASP_FEATURE_NOT_FOUND | Activation | A MIPAR License has not been activated, or cannot be found on your network (for network licenses). | Please be sure to follow the instructions in the Activation Window (which appears after MIPAR is launched) to activate your license. |
| HASP_FEATURE_EXPIRED | Activation | Your MIPAR License has expired. | If you have not requested a trial license, you may do so here. Visit our Purchase Page to obtain a quote for local or network licenses. |
| HASP_INV_UPDATE_DATA | Activation | Your .v2c file may have been corrupted during download. | Please contact support@mipar.us for assistance. |
| HASP_TOO_MANY_USERS | Activation | The concurrent user limit on your network license has been reached. | You’ll need to wait for another user to close MIPAR. Contact support@mipar.us to inquire about obtaining additional seats for your network license. |
| Java Exception Occurred: Sentinel EMS is not available for the specified URL | Activation | Sentinel license manager is not able to communicate through the firewall. | Try Local Offline Activation, otherwise add a firewall rule to allow connection for the Sentinel license managed (this can be disabled after activation) Instructions: LINK HASP executable: C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\hasplms.exe |
Solution for License Manager Not Reachable
Windows
Check License Manager Service
1. In the Windows search bar type Services
2. Open the Services app
3. Scroll down to Sentinel LDK License Manager
4. If it exists and is stopped, select it and click Start in the left panel to start the service
5. If it does not exist, proceed with steps 6-15
Set Environment Variables
6. Open Command Prompt as Administrator and execute the following commands:
7. MKDIR c:\ldktemp
8. SET TEMP=C:\ldktemp
9. SET TMP=C:\ldktemp
Repair License Manager
10. Download the License Manager package for Windows
11. Extract the downloaded Install_License_Manager_Win.zip (Right-click > Extract All)
12. Inside the extracted folder, double-click Install License Manager.bat
13. Retry activation through MIPAR’s Activation Window
Mac
Repair License Manager
1. Download the License Manager package for Mac
2. Double-click the downloaded Install_License_Manager_Mac.pkg
3. Follow the prompts to complete the License Manager update
Add Vendor Library
4. Download the MIPAR Vendor Library for Mac
5. From menu bar in Finder, select Go > Go to folder > type /var/hasplm and press Enter
6. Place the downloaded haspvlib_111047. dylib file here
Allow Vendor Library
7. Right-click on the haspvlib_111047. dylib file > Open
8. If you see a message which states that “haspvlib_111047 is from an unidentified developer…”, choose Open
9. Quit Terminal if it opens
10. If there was no “Open” button in the previous message, go to System Preferences > Security & Privacy > General > click Allow next to the message toward the bottom
Restart License Manager
Restart License Manager
11. In Spotlight search bar type Terminal
12. Open Terminal app
13. Type sudo launchctl unload /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter
14. Type sudo launchctl load /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter
Solution for HASP_DEVICE_ERR
Windows
Repair License Manager
1. Download the License Manager package for Windows
2. Extract the downloaded Install_License_Manager_Win.zip (Right-click > Extract All)
3. Inside the extracted folder, double-click Install License Manager.bat
Mac
Repair License Manager
1. Download the License Manager package for Mac
2. Double-click the downloaded Install_License_Manager_Mac.pkg
3. Follow the prompts to complete the License Manager update
4. After the installer finishes, and the green check mark is shown, leave the installer window open and proceed with steps 5-6
Allow in System Preferences
5. Go to System Preferences > Security & Privacy
6. Click the “Allow” button next to “SFNT Germany GmbH” (close the installer window and try clicking “Allow” again if it does not respond at first)
Solution for HASP_CLONE_DETECTED
Check for Cloned Key
1. On your MIPAR system, go to http://localhost:1947/_int_/devices.html
2. If there is a key marked with a red “Cloned” or “Secure Storage ID Mismatch”, click the “C2V” button in its “Actions” column, and send the C2V file to support@mipar.us. If there are no visible keys, proceed with steps 3-5. If there are visible keys, skip to step 6.
Repair License Manager
For Windows
3. Download the License Manager package for Windows
4. Extract the downloaded update_license_manager_win.zip (Right-click > Extract All)
5. Inside the extracted folder, double-click Update License Manager.bat
For Mac
3. Download the License Manager package for Mac
4. Double-click the downloaded Install_License_Manager_Mac.pkg > Follow the prompts to complete the License Manager update
5. Go to http://localhost:1947/_int_/devices.html and see if any keys show up
Download and Send C2V
6. Locate the key marked with red “Cloned”, click the “C2V” button under its “Actions” column, and send the C2V file to support@mipar.us. If there are still no visible keys marked “Cloned”, please contact support@mipar.us for further assistance.
Solution for HASP_NO_VLIB
Windows
Add Vendor Library
1. Download the MIPAR Vendor Library for Windows
2. In Windows Explorer, navigate to C:\Program Files (x86)\Common Files\Aladdin Shared\HASP
3. Place the downloaded haspvlib_111047.dll file here
Restart License Manager
4. In the Windows search bar type Services
5. Open the Services app
6. Scroll down to Sentinel LDK License Manager
7. Select it and click Restart in the left panel
Mac
Add Vendor Library
1. Download the MIPAR Vendor Library for Mac
2. From the menu bar in Finder, select Go > Go to folder > type /var/hasplm and press Enter
3. Place the downloaded haspvlib_111047. dylib file here
Allow Vendor Library
4. Right-click on the haspvlib_111047. dylib file > Open
5. If you see a message which states that “haspvlib_111047 is from an unidentified developer…”, choose Open
6. Quit Terminal if it opens
7. If there was no “Open” button in the previous message, go to System Preferences > Security & Privacy > General > click Allow next to the message toward the bottom
Restart License Manager
Restart License Manager
8. In Spotlight search bar type Terminal
9. Open Terminal app
10. Type sudo launchctl unload /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter
11. Type sudo launchctl load /Library/LaunchDaemons/com.aladdin.hasplmd.plist and press Enter
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