This article explains how to check and verify that the K-Touch app is making a good connection to your gateways.

  1. Check the Connectivity Icon
    • The bottom right hand corner of the contol screen of the app shows an icon that looks like a wireless symbol.
    • The icon has 3 states:
      • Green: All gateways are connected
      • Yellow: Some gateways are connected, others are not
      • Red: No gateways are connected
  1. Tap the Connectivity Icon
    • To bring up a menu showing all your gateways, tap this icon. It shows which are connected and which aren’t.
      • Green: Connected
      • Red: Not Connected