Tickets are sorted into predefined lists in the list menu:
- Assigned to me: open tickets assigned to you personally
- Assigned to my teams: open tickets assigned to the team(s) you are a member of
- Unassigned: all unassigned tickets registered in Pureservice
- Followed: tickets you follow
Pay attention to the number to the right of every list heading, as it indicates how many tickets there are in the list.
In addition to these ticket lists, you can access your personal dashboard from the list menu.
Creating a new list
Any set of filters can be saved as a new List by using the Save As button. Any agents can make new personal lists, however administrators have a few more options as to who can access the new list. Personal means that only the administrator sees the list. Global means that list will be added to every agent. You can also select a specific team to access the newly created list.
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