One of the apps available is Jira. If configured correctly it should allow the agent to see and create issues in Jira.
Enabling the app
To display the Jira widget you need to enable it
Using the app
When the app is selected you can see linked Jira issues, link existing Jira issues and create new Jira issues (if allowed) in the sidebar.
Need more help with this?
Ta kontakt med oss for videre spørsmål her!