One of the apps available is ServiceNow. If configured correctly it should allow the agent to see and create cases in ServiceNow.
Enabling the app
To display the ServieNow widget you need to enable it (unless the “always on” flag had been set in the configuration)
Using the app
When the app is selected you can see the linked ServiceNow case, view existing comments and send new comments. If additional attachments are added to the ticket in Pureservice, these can also be sent to ServiceNow from the comment dialog.
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