Announcements can be used to inform end users in Selfservice, for example when there are known problems, and is a great way of reducing the load on the service desk.
The active period decides whether the announcement is Active or Inactive, and you can delete unwanted announcements by either right-clicking the announcement in the list and clicking Delete or by opening the announcement’s page and clicking the Delete button in the top right corner.
Create a new announcement
You can create a new announcement by clicking the “New announcement” in the top-right corner.
Type
There are three different types of announcements:
Access Lists
To limit who can see the announcment you can use Acces lists. Access lists are lists of specific users which you define in Admin -> Selfservice -> Access Lists.
Need more help with this?
Ta kontakt med oss for videre spørsmål her!