Documaster gives agent access to view ticket archived in Documaster.
Enabling the app
To display the Documaster-widget you need to enable it (unless the “always on” flag has been set in the configuration).
Using the app
When the app is active, you can see if the ticket has been archived in Documaster. If the ticket is archived, the ticket number along with it’s initial archival timestamp will be displayed. We also provide a link that opens the ticket in Documaster.
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