A Superuser is someone with a more detailed access to tickets in the Selfservice portal, allowing them to view the tickets of other agents within the parameters set.
Configuration
By default the superuser option is disabled. When enabled you select if every end user will have the access, or if only those defined are given the permission.
Here you can also choose how narrow a superusers insight into other users tickets will be.
- Tickets from their company means they see the tickets of any user registered to the same company.
- Tickets from the copany department means they need to share both comapny and department.
- Tickets from their company location means they have to share company and location.
- Tickets from their company department’s location means that company, department and location must be shared.
Activate superusers
If only defined end users will have access, these need to be activated on a per user basis. This is done in the users profile. When the superuser configuration is enabled, a new option will be displayed under user information
Selfservice view
When activated as a superuser, the user will see new option in the self service portal.
- Show open tickets is an overview of all your open tickets
- Show open tickets – company name gives you an overview off all open tickets within the parameter set previously.
- show all tickets is an overview of all your tickets.
- Show all tickets – company name gives you an overview off all tickets within the parameter set previously.
To make it easier to get more detailed and overview of all the tickets, you have the option of opening a separate window using the Open in dialog button 
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