Tickets are created in one of two ways: they are either generated automatically from the incoming channels, or created manually. To create a ticket manually, simply click on the “New” button in the leftmost menu.
Clicking on the “New” button opens a modal window, where you can fill in the information needed to create a ticket
The modal window will look slightly different if the Change module is installed.
The create button offers three alternatives:
Creates a new ticket, then returns you to the window you previously used.
Creates a new ticket, then reopens the Create new request window to create another ticket.
Creates a new ticket, then opens up the newly created ticket.
The Asset sidebar opens an extension to this windows, that will allow to you relate existing assets to this new ticket. You can select from the assets already related to the end user, or search in other assets.
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