When you create a new ticket in Pureservice, you can choose to fill out the request form by selecting a template. Working with templates might help speed up the registration process, as it fills out fields in the form for you. Press the template button to see which templates you can select.
The templates are listed in the following order:
- Personal templates
- Templates from your default team
- Templates from other teams that you are a member of
The solution, status and attachments are added at the bottom of the form if you choose a template that contains these elements. You may edit the solution, but the status field and attachments are read-only.
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