The FAQ lists have several important functions: customizable list view, resizable columns, column sorting, indications of unsaved changes and a filter to create custom lists. All of the functions are discussed in the following subchapters.
Customizable list view
You can customize the list view by choosing which columns you want to see. The column menu appears when you right click on a column header.
Resizable columns
Simply click on the divider between two column headers and drag to the desired position, to resize the column width.
Column sorting
Left click on the column header you want to sort the articles by. A small icon indicates which order the column is sorted by. Ascending: 
, descending: 
.
Unsaved changes
The pencil icon 
, in the leftmost column, indicates if an article has any unsaved changes. In addition, the whole row is highlighted.
Delete Faq
Agents can mark FAQ articles for deletion to show the administrators that the marked article can be deleted. Agents cannot delete the article themselves, as this require access to the admin console.
To mark a article for deletion you need to right click one or more articles in the list and chose Mark selected FAQ’s for deletion
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