Create ticket
By clicking the Create ticket button 
you can create a new ticket request on the user.
Upload profile picture
By clicking the Upload profile picture button 
you can upload a profile picture for the user.
Anonymize user
According to GDPR, you should be able to anonymize users. By clicking the Anonymize user button 
, you will see a warning message.
By confirming this, the user’s first name, last name, email addresses, phone numbers and user name will be anonymized. All other contact information will be deleted.
Remember to save the user for changes to take effect.
Status
Select between the statuses Enabled and Disabled. A disabled user will not be usable, but can be enabled again at any time. Note that disabled users will appear in the Disabled user list
Teams
As displayed in the picture at the top, end users cannot be members of teams, only agents and administrators can. If Carlos Adams (the user from the picture at the top) were an agent, the profile page would look different. Here is an example of how his profile page could look like to another logged in agent:
If the user is an agent or administrator, you will be able to see which team(s) he/she is a member of. Click on the “team” area in the upper right corner to view a list of the teams.
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