The change lists have several important functions: customizable list view, resizable columns, column sorting, indications of unsaved changes, function to download lists (as CSV files) and a filter to create custom lists. All of the functions are discussed in the following subchapters. Elements in changes lists are automatically updated if modified by someone else.
Customizable list view
It is possible to customize both the ticket and change list view. Right click on a column header to open the column menu, and choose the columns you want to see in the list view.
The column options for the change list view differs slightly from the options for the ticket list view.
Resizable coulmns
To move a column, drag an drop the column.
To resize a column, simply drag the column to the desired length.
Coulmn sorting
To move a column, drag an drop the column.
To resize a column, simply drag the column to the desired width.
Unsaved changes
The pencil icon 
, in the leftmost column, indicates that a change request has been modified and that the changes have not been saved. In addition, most of the row is highlighted.
Delete change
Agents can mark changes for deletion to show the administrators that the marked change can be deleted. Agents cannot delete the change themselves, as this require access to the admin console.
To mark a change for deletion you need to right click one or more changes in the list and chose Mark selected changes for deletion
Download change list
You can download the list you are currently viewing or working on, by clicking 
in the upper right corner. The list is downloaded as a CSV file, and can be opened by programs such as Microsoft Excel. All columns are included in the downloaded file, even the columns you have hidden in the Agent Console.
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