The fields in the left sidebar are automatically populated with default values.
Impact and Urgency are both drop-down menus. If the default values do not apply for the change you are creating, you can easily replace them. Priority is set automatically based on Impact and Urgency.
Type
An administrator can create new or modify change types. Types are used to describe what type of change it is.
Impact
Pureservice comes with a set of impact values: A department, A service and A person. Each value says something about whom the change will affect. The default impact value for a new change request is A person.
Urgency
You can choose between four predefined urgencies when registering a change manually: Critical, High, Medium and Low. Default urgency value for a new change request is Medium.
Priority
Which priority a change request gets, depends on the chosen impact and urgency values. The priority is automatically set by Pureservice, and cannot be set manually.
Coordinator
A change coordinator within the teams you are member of can be set.
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