FAQ filter

Pureservice comes with one predefined FAQ list which shows all FAQ articles. You can create your own custom filters and lists, or temporarily edit the default one. Click to open the filter menu. To close the menu, click on the filter button again.

Pureservice lets you filter tickets based on title, status, created by, created, views, useful, not useful, modified, modified by and marked for deletion.

Edit a default filter

The default filter comes with a set of predefined values. Simply click on the drop-down lists to select the options (one or multiple) that are best suited for your list. Once you have made changes to a default filter, a “Reset” button appears to the left of the “Save As” button. To undo changes you can either click on the cross on the filter value you want to reset , or you can click on the Reset button under the filter values.

Changes made to a default filter are only temporary. To save the changes, you have to create a new list.

Create a new list

To create a custom-made list, select an existing list as a baseline for the new one and open the filter menu. You can either make changes to the chosen filter before saving it as a list, or edit the personal list after it has been created. Clicking “Save as” will open a modal window where you can enter a unique list name, and create the list.

By removing the tick in Personal?, the list will become public.

Press “Add” to create the list.

Custom-made lists are visible beneath the predefined lists.

Edit and delete an existing list

It is possible to edit both the filter values of a list and the list’s name, and you can also delete a list if you created it, or if you are an administrator.

When you hover over a list, three new icons appear to the right of its name.

To reorder your lists, click the reorder list button and drag and drop the list to where you want it.

To edit the list name, click on the pencil. Doing so will open a modal window, where you can rename the list.

To delete a list, click on the cross. You will have to confirm your choice in order to delete the chosen list.

In order to make changes to filter values, simply click on the custom-made list you want to edit. Make sure that the filter menu is open. Once you have made changes to the filter, you can choose to reset it, save and overwrite the existing list or save as a new list.

Unsaved changes

Changes made to a filter, belonging to either a default or a personal list, are stored in your browsers local storage until you save them. A star is displayed next to the list to indicate that the list has unsaved changes.