When you create a new task in Pureservice, you can choose to fill out the task by selecting a template. Working with templates might help speed up the registration process, as it fills out fields in the form for you. In an existing ticket, press the template button to see which templates you can select.
The templates are listed in the following order:
- Personal templates
- Templates from your default team
- Templates from other teams that you are a member of
The summary, assignee and details are added to new tasks if you choose a template that contains these elements. You may edit all three elements.
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