The ticket lists have several important functions: customizable list view, resizable columns, column sorting, indications of unsaved changes, download list (as CSV file), filters to create custom lists, marking tickets for deletion, and assigning to oneself. All of the functions are discussed in the following subchapters. Elements in tickets lists are automatically updated if modified by someone else.
Auto refresh
The 
icon will let access the auto refresh options. When activated you have the option between refreshing at set intervals, or whenever there is a change to the list
Customizable list view
You can customize the list view by choosing which columns you want to see. The column menu appears when you right click on a column header.
Resizable columns
To move a column, drag an drop the column.
To resize a column, simply drag the column to the desired length.
Column sorting
To move a column, drag an drop the column.
To resize a column, simply drag the column to the desired width.
Unsaved changes
The pencil icon 
, in the leftmost column, indicates if a ticket has any unsaved changes. In addition, parts of the row, such as Company, Status and Created are highlighted.
Download ticket list
You can download the list you are currently viewing or working on, by clicking 
in the upper right corner. The list will be downloaded as a CSV file, and can be opened by programs such as Microsoft Excel. All columns are included in the downloaded file, even the ones that are hidden in the Agent Console.
Delete ticket
Agents can mark tickets for deletion to show the administrators that the marked ticket can be deleted. Agents cannot delete the ticket themselves, as this require access to the admin console.
To mark a ticket for deletion you need to right click one or more tickets in the list and chose Mark selected tickets for deletion
Assign to me
Agents and administrators can assign tickets to themselves directly from the list view.
This is done by selecting one or more tickets, rightclicking, and selecting “Assign to me” or “Assign to me and open”.
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