Notifications are used to receive updates about relevant actions concerning your tickets, and are listed in the notification center.
Notification center
The notification center can be found in the top-right corner, below your name. It gives you a list of all notifications yet to be viewed or removed. Click on the hailer icon 
to open the center. To close the notification center, simply click on the icon again.
Groups
Pureservice sorts Notifications into groups, made up by a “parent” and “children”. The ticket is the “parent”, and notifications/actions regarding the ticket are the “children”. Each group has a header, which contains the ticket number and subject. To remove or close the notification group, click close. If you click on a notification, Pureservice will open the ticket linked to it, and remove it from the notification list.
Each notification has a header that describes the action performed on the ticket, and how long ago it occured. New notifications are outlined with an orange left margin. The colour will disappear automatically after a few minutes.
Toast
When the notification centre is closed, and an action is performed on one of your tickets, a toast pops up beneath the hailer icon.
The toast is timed and will disappear after a short while. Clicking on the toast will open the ticket linked to the notification.
Desktop notification
You can also receive toasts as desktop notifications. Pureservice will prompt you about enabling desktop notifications the first time.
Triggers and conditions
Triggers and conditions define which actions generate notifications. Administrators can turn off notifications for agents. Here are some of the default triggers which generate notifications:
- Communication is added
- A ticket is re-assigned
- A new ticket is assigned
- Priority is changed
- Attachment is added to a ticket
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