These are workflows that will run in the background, and can trigger even if there are no changes in status.
Autoclose Ticket after N days: This workflow will automatically move a ticket from Solved to Closed. The change will happen after a specified number of days, where the default is 5
Autoresolve Ticket after N days in Pending Customer status: This workflow will automatically close a ticket whose status has not been changed away from Pending-Customer for a specified number of days. The default time is 14 days. The email sent will use the template with the same name.
E-mail end user after N days in Pending Customer status: Works the same as the workflow above, but will send an email to remind the user instead of closing the ticket. This will also use a template with the same name. The default time set is 7 days, and this workflow should always be set at a lower number than Autoresolve Ticket after N days in Pending Customer status
Notify recipients when Task is overdue: When a task is assigned to an agent, this is the workflow responsible for informing them that the time limit has run out.
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