Attachments

Choosing the attachments option in the content menu opens the ticket’s attachments. Here, you can add, preview, download and delete attachments.

Add file

You can add an attachment in one of two ways: press Add file and browse the file system for the file, or drag-and-drop the file from a folder to the center content section. Below is a picture that illustrates how to drag-and-drop a file.

Pureservice will let you know if you are outside the drag-and-drop boundaries, by replacing with a forbidden sign .

Preview

To preview an attachment, click on the thumbnail. The attachment will be displayed centred on your screen and in full-size.

Download

If you want to download an attachment to your local machine, simply click on the file name.

Delete

Hover over an attachment until a delete button appears. Click on the button to remove the attachment from the ticket.