Choosing Relationships in the Sidebar shows you tickets, changes and assets related to this ticket.

To remove a relationship, click the button next to the relationship.

The numbers to the right in the sidebar shows you the how many items are related to the ticket.

Solving relationships

If a solving relationship is chosen as the relationship type, you can solve all related tickets at the same time.

Information in the header will show if this ticket resolves other tickets,

or if the ticket is resolved by another ticket.

It is also possible to send messages and save internal notes to all related tickets from the parent ticket.

When solving the parent ticket, all child tickets will be solved as well, sending out the same solution emails.

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